App installation blocked when installing or updating AI Suite

---
title: App installation blocked when installing or updating AI Suite
description: Unlicensed applications can block the installation or update of AI Suites.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/application-manager/app-installation-blocked.html
release: australia
product: Application Manager
classification: application-manager
topic_type: topic
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Reference, Application Manager, Administering applications, Get started, Administer the ServiceNow AI Platform]
---

# App installation blocked when installing or updating AI Suite

Unlicensed applications can block the installation or update of AI Suites.

## Symptom

When attempting to update or install an AI application, another application that is part of the same AI Suites version displays an "Installation blocked" indicator in the installation details. The update or installation can't be completed.

## Cause

The application version that displays "Installation blocked" isn't licensed.

## Resolution: License the required application version

## Procedure

1.  If your organization uses the application, license the version required for the AI Suites installation.

    To license the necessary application version, contact your account executive or request the license through the ServiceNow Store. For more information about licensing applications through the ServiceNow Store, see [Buy a ServiceNow application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/buy-servicenow-app.md).


## Resolution: Uninstall the application

## Procedure

1.  If your organization doesn't use the application that blocks installation, uninstall it through the Application Manager.

    For more information about uninstalling applications, see [Uninstall an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/application-manager/uninstall-application-app-mgr.md).


**Parent Topic:**[Application Manager reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/application-manager/app-mgr-reference.md)