Email properties

---
title: Email properties
description: The Email Properties page is where you can configure settings for inbound and outbound email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/c\_EmailProperties.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Email properties

The Email Properties page is where you can configure settings for inbound and outbound email.

Email properties are available from either of these modules:

-   **System Mailboxes** > **Email Properties**
-   **System Properties** > **Email Properties**

Email accounts are configured in the **System Mailboxes** > **Administration** > **Email Accounts** module. For more information and instructions, see [Create an email account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_ConfigureAnEmailAccount.md).

Email diagnostics are available from the **System Mailboxes** > **Email Diagnostics** module.

**Note:** To learn more about the security properties that affect email processing, see SMTP authentication \(deprecated\) in Instance Security Hardening Settings.

-   **[Outbound email configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_OutboundMailConfiguration.md)**  
The **Outbound Email Configuration** section of the Email Properties page contains properties for sending email.
-   **[Inbound email configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_InboundMailConfiguration.md)**  
The **Inbound Email Configuration** section of the Email Properties page contains properties to control inbound email.
-   **[Email image filtering properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/email-image-filters.md)**  
Use email image filtering properties to control how inbound email images attach to a target record.
-   **[Email digest properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/email-digest-properties.md)**  
Several properties are available to manage digest intervals for email digests.
-   **[Advanced email properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_AdditionalProperties.md)**  
Use advanced email properties to fine-tune the way your instance sends or receives email.

**Parent Topic:**[Configure email administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-email-admin.md)