Basic email setup

concept australia Updated Sep 10, 2026 1 min read c_StandardEmailConfiguration.md

All production instances can send and receive email using ServiceNow - provided resources. The instance has an email address of instance@service-now.com.

Network layout for standard email configuration

Below is an example of a basic email network with ServiceNow as the domain.

[Omitted image "StandardEmailConfiguration.png"] Alt text: Network layout of basic email

Basic email services and features

Mail servers maintained by ServiceNow.
- Encrypt mail with opportunistic TLS (Transport Layer Security) if supported by your mail servers.
  
  If your internal mail servers send and receive messages via a TLS-encrypted channel, ServiceNow mail servers support that communication.
- Provide a dedicated mailbox for your instance.
Pre-configured email accounts to connect to ServiceNow mail servers.
- An SMTP account sends email to your primary Mail Exchange (MX) server from your instance email address of instance@service-now.com.
- A POP3 account receives email sent to your instance email address of instance@service-now.com.
High availability features from ServiceNow datacenters.
Spam detection for incoming email.

Administrators who want to use basic email services can do so by enabling the email properties for sending and receiving email.

Enable basic email
Enable basic email to use ServiceNow - provided email servers and accounts.

Parent Topic:Configure email administration

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---
title: Basic email setup
description: All production instances can send and receive email using ServiceNow - provided resources. The instance has an email address of instance@service-now.com.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/c\_StandardEmailConfiguration.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Basic email setup

All production instances can send and receive email using ServiceNow - provided resources. The instance has an email address of instance@service-now.com.

## Network layout for standard email configuration

Below is an example of a basic email network with ServiceNow as the domain.

\[Omitted image "StandardEmailConfiguration.png"\] Alt text: Network layout of basic email

## Basic email services and features

- Mail servers maintained by ServiceNow.
- Encrypt mail with opportunistic TLS \(Transport Layer Security\) if supported by your mail servers.

If your internal mail servers send and receive messages via a TLS-encrypted channel, ServiceNow mail servers support that communication.

- Provide a dedicated mailbox for your instance.
- Pre-configured email accounts to connect to ServiceNow mail servers.
- An SMTP account sends email to your primary Mail Exchange \(MX\) server from your instance email address of instance@service-now.com.
- A POP3 account receives email sent to your instance email address of instance@service-now.com.
- High availability features from ServiceNow datacenters.
- Spam detection for incoming email.

Administrators who want to use basic email services can do so by enabling the email properties for sending and receiving email.

- **[Enable basic email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_ConfiguringStandardEmail.md)**
Enable basic email to use ServiceNow - provided email servers and accounts.

**Parent Topic:**[Configure email administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-email-admin.md)