Check the status of bounced email addresses

---
title: Check the status of bounced email addresses
description: Choose the email address record that you want to modify, and update the state field as needed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/change-bounce-email-status.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Check the status of bounced email addresses

Choose the email address record that you want to modify, and update the state field as needed.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Logs** > **Bounce Email Addresses**.

2.  From the state of the mail address, select the state and choose the desired state to block or unblock the email address

    **Important:** Before modifying the status, address the reason for the failure of that particular email address.

3.  Select the confirm icon \(\[Omitted image "bus-checkmark-circle.svg"\] Alt text: Confirm icon.\) to confirm the status.


**Parent Topic:**[Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/reference-email-admin.md)