Clone states

concept australia Updated Sep 10, 2026 1 min read clone-states.md

A reference topic displaying the various states of a clone.

Clone state	Description
Requested	The clone was requested and is awaiting approval.
Scheduled	The clone is ready to begin at the scheduled time and date.
Active	The clone is running.
Completed	The clone completed successfully.
Canceled	The request is canceled.
Hold	The server rejected the clone request. The clone wasn’t ready to proceed by the scheduled time or because additional clone requests were submitted before the first one completed.
Error	The clone encountered an error while running. Contact technical support for help resolving this issue.
Draft	The clone is scheduled to be created. This state never appears in the Clone History table.
Rollback requested	The clone is requested to roll back to a previous state.
Rollback failure	The request to roll back the clone has failed.
Rolling back	The clone is in the process of rolling back to a previous state.
Rolled back	The clone request to roll back to a previous state is complete.

Cleanup script execution states

After a clone completes, each cleanup script on the target instance displays one of the following states. The normal progression is: Ready to schedule → Scheduled → Executing → Completed, Error, or Not executed.

State	Description
Ready to schedule	The script is queued and will run when its turn comes. Shown before and during clone execution for scripts that have not yet started.
Scheduled	The script has been scheduled to run.
Executing	The script is actively running.
Completed	The script finished successfully.
Error	The script encountered an error. The error message is shown in the Error message column. See Monitor cleanup script execution to retry failed scripts.
Not executed	The script was intentionally skipped due to conditional logic. The reason is shown in the Error message column.

Note: If a script is retried after an error, the state returns to Executing and the Runs column increments by 1.

Parent Topic:Instance Clone reference

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---
title: Clone states
description: A reference topic displaying the various states of a clone.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/clone-states.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Instance Clone, Configure core features, Administer the ServiceNow AI Platform]
---

# Clone states

A reference topic displaying the various states of a clone.

|Clone state|Description|
|-----------|-----------|
|Requested|The clone was requested and is awaiting approval.|
|Scheduled|The clone is ready to begin at the scheduled time and date.|
|Active|The clone is running.|
|Completed|The clone completed successfully.|
|Canceled|The request is canceled.|
|Hold|The server rejected the clone request. The clone wasn’t ready to proceed by the scheduled time or because additional clone requests were submitted before the first one completed.|
|Error|The clone encountered an error while running. Contact technical support for help resolving this issue.|
|Draft|The clone is scheduled to be created. This state never appears in the Clone History table.|
|Rollback requested|The clone is requested to roll back to a previous state.|
|Rollback failure|The request to roll back the clone has failed.|
|Rolling back|The clone is in the process of rolling back to a previous state.|
|Rolled back|The clone request to roll back to a previous state is complete.|

## Cleanup script execution states

After a clone completes, each cleanup script on the target instance displays one of the following states. The normal progression is: Ready to schedule → Scheduled → Executing → Completed, Error, or Not executed.

|State|Description|
|-----|-----------|
|Ready to schedule|The script is queued and will run when its turn comes. Shown before and during clone execution for scripts that have not yet started.|
|Scheduled|The script has been scheduled to run.|
|Executing|The script is actively running.|
|Completed|The script finished successfully.|
|Error|The script encountered an error. The error message is shown in the **Error message** column. See [Monitor cleanup script execution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/monitor-cleanup-script-execution.md) to retry failed scripts.|
|Not executed|The script was intentionally skipped due to conditional logic. The reason is shown in the **Error message** column.|

**Note:** If a script is retried after an error, the state returns to **Executing** and the **Runs** column increments by 1.

**Parent Topic:**[Instance Clone reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/instance-clone-reference.md)