Configure inbound email actions

---
title: Configure inbound email actions
description: Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/configure-inbound-email.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Inbound email, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Configure inbound email actions

Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.

-   **[Enable automatic user creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_EnablingAutomaticUserCreation.md)**  
An administrator can set an email property to automatically create users from incoming email. The administrator provides a list of trusted domains to prevent untrusted users from being automatically created.
-   **[Setting field values from the email body](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_SetFieldValsFromTheEmailBody.md)**  
Values in an inbound email can set field values in a task record.
-   **[Specifying the inbound email processing order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_OrderedEmailProcessingPlugin.md)**  
You can configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.

**Parent Topic:**[Inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/inbound-email-landing.md)