Edit an email notification for the search results

task australia Updated Sep 10, 2026 1 min read t_ConfigureAnEmailNotification.md
Raw file servicenow.com

Include search results in an email notification sent to users.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Notification > Email > Notifications.

  2. Open the email template that you want to modify to include search results.

  3. Select What it will contain.

  4. In the Message HTML field, add the following script:

    ${mail_script:cxs_EmailSearchResults}

    [Omitted image "edit-email-notification.png"] Alt text: Notification form's What it will contain section with script added to Message HTML field.

  5. Select and hold (or right-click) on the header form and click Save.

Parent Topic:Managing contextual search

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