Create provider notification

Create and update provider notifications, add and implement actions, and customize notifications

Create and update a provider notification for all users
Create a notification in the notification provider framework to send to both sys and non-sys users.
Make a notification mandatory for provider framework
Enable admins to mark specific notifications as mandatory that their users cannot turn off.
Create default content in a provider
Create and use the default content for a notification that doesn't have a content provider or some of the fields in the content provider aren’t present.
Create custom notifications in Next Experience
Provide better context and information about users' work by creating custom content for in-product notifications in Next Experience.
Implementing notification action with a script
Use the Script field in the Notification Action form to update and implement a notification action.
Select provider notification action capabilities
Enable provider notification definitions to accept actions as scriptable action, flow actions, and virtual agent.
Add actions to the notification content
Use the Link Actions to Content related list to add actions to the notification content, selection of the provider notification and ordering of actions of an actionable content.

title	Create provider notification
description	Create and update provider notifications, add and implement actions, and customize notifications
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/platform-administration/create-provider-notification-using.html
release	australia
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Provider notificationsNotificationsConfigure core featuresAdminister the ServiceNow AI Platform