Customize behavior for sensitive data redaction

task australia Updated Sep 10, 2026 1 min read customize-data-redaction.md

Customize sensitive data redaction behavior by creating system properties for flows that are triggered by inbound emails, sys_email record, and inbound actions.

Before you begin

Role required: admin

Procedure

Create a system property to toggle redaction in flows.

Note: When this property is enabled, then by default all inbound actions and sys_email record are redacted irrespective of the below property values mentioned in Step 2 and Step 3.
1. In the navigation filter, enter sys_properties.list.
2. Select New to create glide.email.inbound.email_redaction.trigger_flow.enabled property.
3. On the form, fill in the details.
  
  Fields Input
  
  Name glide.email.inbound.email_redaction.trigger_flow.enabled
  
  Description This is a global property to toggle redaction in Workflow Studio
  
  Type true|false
  
  Value false
4. Select Submit.
Create a system property to toggle redaction in the sys_email record.
1. In the navigation filter, enter sys_properties.list.
2. Select New to create glide.email.inbound.email_redaction.sys_email.enabled property.
3. On the form, fill in the details.
  
  Fields Input
  
  Name glide.email.inbound.email_redaction.sys_email.enabled
  
  Description This property toggles redaction in sys_email record
  
  Type true|false
  
  Value true
4. Select Submit.
Create a system property to toggle redaction in all inbound actions.
1. In the navigation filter, enter sys_properties.list.
2. Select New to create glide.email.inbound.email_redaction.email_wrapper.enabled property.
3. On the form, fill in the details.
  
  Fields Input
  
  Name glide.email.inbound.email_redaction.email_wrapper.enabled
  
  Description This property toggles redaction in all inbound emails
  
  Type true|false
  
  Value false
4. Select Submit.

Fields	Input
Name	glide.email.inbound.email_redaction.trigger_flow.enabled
Description	This is a global property to toggle redaction in Workflow Studio
Type	true\|false
Value	false

Fields	Input
Name	glide.email.inbound.email_redaction.sys_email.enabled
Description	This property toggles redaction in sys_email record
Type	true\|false
Value	true

Fields	Input
Name	glide.email.inbound.email_redaction.email_wrapper.enabled
Description	This property toggles redaction in all inbound emails
Type	true\|false
Value	false

Parent Topic:Sensitive data redaction

79 lines · 2.9 KB Wrap lines

---
title: Customize behavior for sensitive data redaction
description: Customize sensitive data redaction behavior by creating system properties for flows that are triggered by inbound emails, sys\_email record, and inbound actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/customize-data-redaction.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Sensitive data redaction, Use, Inbound email, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Customize behavior for sensitive data redaction

Customize sensitive data redaction behavior by creating system properties for flows that are triggered by inbound emails, sys\_email record, and inbound actions.

## Before you begin

Role required: admin

## Procedure

1.  Create a system property to toggle redaction in flows.

    **Note:** When this property is enabled, then by default all inbound actions and sys\_email record are redacted irrespective of the below property values mentioned in Step 2 and Step 3.

    1.  In the navigation filter, enter `sys_properties.list`.

    2.  Select **New** to create **glide.email.inbound.email\_redaction.trigger\_flow.enabled** property.

    3.  On the form, fill in the details.

        |Fields|Input|
        |------|-----|
        |Name|**glide.email.inbound.email\_redaction.trigger\_flow.enabled**|
        |Description|This is a global property to toggle redaction in Workflow Studio|
        |Type|true\|false|
        |Value|false|

    4.  Select **Submit**.

2.  Create a system property to toggle redaction in the sys\_email record.

    1.  In the navigation filter, enter `sys_properties.list`.

    2.  Select **New** to create **glide.email.inbound.email\_redaction.sys\_email.enabled** property.

    3.  On the form, fill in the details.

        |Fields|Input|
        |------|-----|
        |Name|**glide.email.inbound.email\_redaction.sys\_email.enabled**|
        |Description|This property toggles redaction in sys\_email record|
        |Type|true\|false|
        |Value|true|

    4.  Select **Submit**.

3.  Create a system property to toggle redaction in all inbound actions.

    1.  In the navigation filter, enter `sys_properties.list`.

    2.  Select **New** to create **glide.email.inbound.email\_redaction.email\_wrapper.enabled** property.

    3.  On the form, fill in the details.

        |Fields|Input|
        |------|-----|
        |Name|**glide.email.inbound.email\_redaction.email\_wrapper.enabled**|
        |Description|This property toggles redaction in all inbound emails|
        |Type|true\|false|
        |Value|false|

    4.  Select **Submit**.


**Parent Topic:**[Sensitive data redaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/sensitive-data-redaction.md)