Edit a delivery channel

task australia Updated Sep 10, 2026 1 min read edit-or-delete-a-channel.md
Raw file servicenow.com

Edit an email, instant message, SMS, or voice channel for receiving notifications, and schedule when the channel can receive notifications.

Before you begin

Role required: none

Procedure

  1. From the user profile, navigate to Preferences > Notifications and then select Advanced Preferences.

  2. Select Delivery Channels.

  3. Expand the delivery channel that you want to edit.

  4. Select the more actions icon [Omitted image "delete_cn.png"] Alt text: for the channel and select Edit.

  5. Make the changes to the channel name, email address, or schedule.

  6. Select Save.

Parent Topic:System and custom notification and delivery channel preferences in Next Experience

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