Email Administration

---
title: Email Administration
description: All email notifications use the email properties that you define for your instance and the email accounts that you set up. Your email service can also affect the successful transmission of incoming and outgoing email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/email-administration-landing.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Email Administration

All email notifications use the email properties that you define for your instance and the email accounts that you set up. Your email service can also affect the successful transmission of incoming and outgoing email.

## Get started

<table id="table_emh_h1r_bzb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore email administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/explore-email-admin.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure email administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-email-admin.md)

</td><td>

[Email Accounts\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Create, filter and service email accounts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/using-email-admin.md)

</td></tr><tr><td>

[Email Encryption\[Omitted image "bus-security.svg"\] Alt text:Secure/Multipurpose Internet Mail Extensions \(S/MIME\) is an end-end encryption protocol to support data confidentiality, authenticity, and integrity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/smime-inbound-outbound-mails.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:References for email size limit and email bounce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/reference-email-admin.md)

</td><td>

 

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Troubleshooting Notification emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/troubleshooting-notification-emails.md)
-   Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)