Exploring email client

concept australia Updated Sep 10, 2026 2 min read exploring-email-client.md

You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.

Email client benefits

Benefit	Feature
Send email directly from any record, such as an incident, change request, or problem record	Email client
Enable the email client for a table so that users can send emails directly from the table record	Enable the email client for a table
Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses	Email client configurations
Give users the option to send an email client message as an SMS text message	Enable SMS delivery with the email client
Create a different template for each table that uses the email client to pre-populate data for recipients and email content	Create an email client template
Create and insert predefined content to add in the email client so that users can write emails consistently and efficiently	Composing emails with quick messages
Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses	Email address internationalization

What to explore next

To learn more about configuring and using email client, see:

37 lines · 3.5 KB Wrap lines

---
title: Exploring email client
description: You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/exploring-email-client.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Email client, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Exploring email client

You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.

## Email client benefits

|Benefit|Feature|
|-------|-------|
|Send email directly from any record, such as an incident, change request, or problem record|[Email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_EnableTheEmailClient.md)|
|Enable the email client for a table so that users can send emails directly from the table record|[Enable the email client for a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/enable-email-client.md)|
|Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses|[Email client configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/email-client-configuration.md)|
|Give users the option to send an email client message as an SMS text message|[Enable SMS delivery with the email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_EnableTheSMSDeliveryOption.md)|
|Create a different template for each table that uses the email client to pre-populate data for recipients and email content|[Create an email client template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreateAnEmailClientTemplate.md)|
|Create and insert predefined content to add in the email client so that users can write emails consistently and efficiently|[Composing emails with quick messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/quick-message.md)|
|Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses|[Email address internationalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/email-address-internationalization.md)|

## What to explore next

To learn more about configuring and using email client, see:

-   [Configure email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-email-client.md)
-   [Components installed with the email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/installed-with-email-client.md)
-   [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/reference-email-client.md)