Administering forms on the ServiceNow AI Platform

---
title: Administering forms on the ServiceNow AI Platform
description: Administrators can configure several settings that control form functionality.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/form-administration.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Form administration, Forms, fields, and lists, Configure core features, Administer the ServiceNow AI Platform]
---

# Administering forms on the ServiceNow AI Platform

Administrators can configure several settings that control form functionality.

-   **Form personalization**

    Control how users configure forms. You can also change the role that is necessary to configure a form and disable the form configurations that specific users already made.

    See [Administering form personalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_FormPersonalizationAdmin.md) for instructions.

-   **Form annotations**

    Choose the types of annotations that are available on forms and save localized versions of form annotations.

    See [Administering form annotations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_FormAnnotation.md) for instructions.

-   **Attachments**

    Control several aspects of form attachments, such as attachment size, allowed file extensions, and the roles that are allowed to attach files.

    See [Administering attachments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_AdministeringAttachments.md) for instructions.

-   **Formatters**

    Create and edit formatters, such as the activity formatter, which displays information on the form that is not a field in the record. You can also configure formatter settings such as the maximum number of formatter entries.

    See [Using formatters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_Formatters.md) for more information.

-   **Form templates**

    Create templates that automatically populate form fields based on settings you configure.

    See [Using form templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_Templates.md) for more information.

-   **UI actions**

    Add buttons, links, and context menu items on forms to the UI more interactive, customizable, and specific to user activities.

    See [Defining UI actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_UIActions.md) for more information.

-   **UI policies**

    Configure the policies that dynamically change information on a form.

    See [Create a UI policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreateAUIPolicy.md) for more information.

-   **Other advanced options**

    Configure advanced form features, such as form focus, form splits, and derived fields.

    See [Advanced form configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/advanced-form-administration.md) for instructions.