AI agents in ServiceNow Otto for Setup

reference australia Updated Sep 10, 2026 1 min read ia-agents-platform.md

Refer to the following information about the Platform AI agents in ServiceNow Otto for Setup.

Note: The Configure with ServiceNow Otto button appears only for console items that are backed by AI capabilities.

AI Agent	Description
Admin configurations
AI Search Configuration Agent	Configures AI search for ServiceNow internal tables by defining internal search sources, search profiles, and table mappings through conversation.
AI Search XCC Agent	Configures external content connectors for AI Search for public websites (for example, Zoom, Apple Support, and Okta) and SharePoint repositories. The agent guides with connector discovery that aligns with user requirements, authentication, content scope, crawl scheduling, search profile mapping, and error recovery.
Group and roles assignment agent	Provides user access through group-based associations. Creates a user group, manages users in a group, assigns roles to a group, and adds users to a role.
IA Operational Data Workflow Agent	Automates bulk data imports into ServiceNow for departments, users, locations, and groups. Supports both file-based and LDAP-based imports. Reduces the time and effort needed to migrate operational data during implementation.
SSO Configuration Agent	Automates Single Sign-On setup (OIDC and SAML) in ServiceNow using identity provider configuration data. Supports Q&A and troubleshooting throughout the setup process.

**Parent Topic:**[ServiceNow Otto for Setup references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-reference.md)

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---
title: AI agents in ServiceNow Otto for Setup
description: Refer to the following information about the Platform AI agents in ServiceNow Otto for Setup.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ia-agents-platform.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, ServiceNow Otto for Setup, Get started, Administer the ServiceNow AI Platform]
---

# AI agents in ServiceNow Otto for Setup

Refer to the following information about the Platform AI agents in ServiceNow Otto for Setup.

**Note:** The **Configure with ServiceNow Otto** button appears only for console items that are backed by AI capabilities.

<table id="table_ckp_xzv_t3c"><thead><tr><th>

AI Agent

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Admin configurations

</td></tr><tr><td>

AI Search Configuration Agent

</td><td>

Configures AI search for ServiceNow internal tables by defining internal search sources, search profiles, and table mappings through conversation.

</td></tr><tr><td>

AI Search XCC Agent

</td><td>

Configures external content connectors for AI Search for public websites \(for example, Zoom, Apple Support, and Okta\) and SharePoint repositories.

 The agent guides with connector discovery that aligns with user requirements, authentication, content scope, crawl scheduling, search profile mapping, and error recovery.

</td></tr><tr><td>

Group and roles assignment agent

</td><td>

Provides user access through group-based associations. Creates a user group, manages users in a group, assigns roles to a group, and adds users to a role.

</td></tr><tr><td>

IA Operational Data Workflow Agent

</td><td>

Automates bulk data imports into ServiceNow for departments, users, locations, and groups. Supports both file-based and LDAP-based imports. Reduces the time and effort needed to migrate operational data during implementation.

</td></tr><tr><td>

SSO Configuration Agent

</td><td>

Automates Single Sign-On setup \(OIDC and SAML\) in ServiceNow using identity provider configuration data. Supports Q&amp;A and troubleshooting throughout the setup process.

</td></tr></tbody>
</table>**Parent Topic:**[ServiceNow Otto for Setup references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-reference.md)