Configure the Platform module in ServiceNow Otto for Setup

reference australia Updated Sep 10, 2026 1 min read ia-config-platform-il.md

Complete the following steps to configure the Platform module.

Note: The Platform module is visible only if the selected product module configures the Platform changes for a particular install.

Note: You must be in Global scope to perform steps marked with the Global scope label.

Branding
Build the theme and experiences to reflect your brand's values.
Localization
Enable users worldwide to interact in their preferred language and currency through one integrated system
Identity management integrations
Manage access and user profile by integrating with Identity providers and LDAP directories.
Inbound email
Use the inbound email to receive and process incoming emails from external systems or users.
Outbound email
Use outbound email accounts to send emails.
Operational data
Configure departments, locations, users, groups, and roles to establish the foundation for your ServiceNow implementation.
Groups assignment
Organize users and assign roles using groups.
Roles assignment
Specify roles for individuals or groups to provide the access needed.
Assets
Configure the hardware and consumables to setup the assets for your ServiceNow implementation.
Knowledge management
Configure a self-service platform for users to store, share and manage content.
CMDB
Using the configuration items (CI), monitor the infrastructure and ensure continuous service operations.
AI Search
Configure and maintain the AI-Search engine to experience a modern search experience.
Security Settings
Configure the security settings to maintain the security of your ServiceNow deployments.

Parent Topic:Configure in ServiceNow Otto for Setup

50 lines · 4.1 KB Wrap lines

---
title: Configure the Platform module in ServiceNow Otto for Setup
description: Complete the following steps to configure the Platform module.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ia-config-platform-il.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Setup, Get started, Administer the ServiceNow AI Platform]
---

# Configure the Platform module in ServiceNow Otto for Setup

Complete the following steps to configure the Platform module.

**Note:** The Platform module is visible only if the selected product module configures the Platform changes for a particular install.

**Note:** You must be in Global scope to perform steps marked with the Global scope label.

-   **[Branding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-branding-il.md)**  
Build the theme and experiences to reflect your brand's values.
-   **[Localization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-localization-il.md)**  
Enable users worldwide to interact in their preferred language and currency through one integrated system
-   **[Identity management integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-integrations-il.md)**  
Manage access and user profile by integrating with Identity providers and LDAP directories.
-   **[Inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-inbound-email-il.md)**  
Use the inbound email to receive and process incoming emails from external systems or users.
-   **[Outbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-outbound-email-il.md)**  
Use outbound email accounts to send emails.
-   **[Operational data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-operational-data-il.md)**  
Configure departments, locations, users, groups, and roles to establish the foundation for your ServiceNow implementation.
-   **[Groups assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-groups-assignment.md)**  
Organize users and assign roles using groups.
-   **[Roles assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-roles-assignment.md)**  
Specify roles for individuals or groups to provide the access needed.
-   **[Assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-assets.md)**  
Configure the hardware and consumables to setup the assets for your ServiceNow implementation.
-   **[Knowledge management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-knowledge-mgmt.md)**  
Configure a self-service platform for users to store, share and manage content.
-   **[CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/cmdb-implementation-agent.md)**  
Using the configuration items \(CI\), monitor the infrastructure and ensure continuous service operations.
-   **[AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-ai-search.md)**  
Configure and maintain the AI-Search engine to experience a modern search experience.
-   **[Security Settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-security-settings-il.md)**  
Configure the security settings to maintain the security of your ServiceNow deployments.

**Parent Topic:**[Configure in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-config-landing.md)