Explore ServiceNow Otto for Setup

---
title: Explore ServiceNow Otto for Setup
description: ServiceNow Otto for Setup simplifies installing, configuring, and deploying ServiceNow products by automating setup, applying best practices, tracking progress, and packaging changes for production.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ia-explore.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [ServiceNow Otto for Setup, Get started, Administer the ServiceNow AI Platform]
---

# Explore ServiceNow Otto for Setup

ServiceNow Otto for Setup simplifies installing, configuring, and deploying ServiceNow products by automating setup, applying best practices, tracking progress, and packaging changes for production.

## ServiceNow Otto for Setup overview

ServiceNow Otto for Setup offers a guided approach for installing, configuring, and deploying ServiceNow products. It streamlines the end‑to‑end setup by automating installation tasks, applying recommended configurations, monitoring setup progress, and preparing changes for production, making deployments more efficient and less manual.

This application is available to all users with Foundation SKUs for ITSM, CBS, ITOM, Employee Slate and ESM, and Pro+ SKUs for Simplified ITSM, ITOM and HRSD.

**Note:** ServiceNow Otto for Setup supports tiered SKUs \(Advanced and Prime\) for ITOM, Simplified IT Service Management, HAM and CBS, including entitlement-driven flows and experiences.

Installing ServiceNow Otto for Setup is the first step to experience automatic product installations and implementation of default configurations on your ServiceNow instance.

**Note:** You can install the ServiceNow Otto for Setup application either directly from the [ServiceNow store](https://store.servicenow.com/store/app/9d063fc34704cf10f43984f8736d43b5) or from the prompt on the Admin Home page.

\[Omitted image "ia-pre-install.png"\] Alt text: Image showing the button for installation of ServiceNow Otto for Setup store app

Zero touch install automatically installs ServiceNow Otto for Setup along with selected applications and plugins for net new ServiceNow customers in supported non‑production instances, displays installation status, and enables users to begin configuration without manual setup. A contextual banner appears during initial onboarding to help you get started and you can dismiss it when you no longer need it.

\[Omitted image "ia-pre-install-netnew-cust.png"\] Alt text: Screenshot showing the banner and pre-install of ServiceNow Otto for Setup

The ServiceNow Otto for Setup capability helps you with the following:

-   Automatic installation of the required products and implementation of default configurations.
-   Visually clear and modular UI for focused task management.
-   Provides an intuitive and critical tools interaction.
-   Ensures maintaining control with minimal effort by significantly improving task completion speed through centralized access and reduced navigation steps.
-   Supports customizations as per user entitlements.

## ServiceNow Otto for Setup users

ServiceNow Otto for Setup has the following roles.

|Users|Description|
|-----|-----------|
|admin|The admin role helps you assign product family specific roles to users|

See [ServiceNow Otto for Setup personas and role assignments](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2809388) depending on the product family for more information.

## ServiceNow Otto for Setup benefits

|Benefit|Feature|Users|
|-------|-------|-----|
|Set up an application with ServiceNow Otto for Setup|[Set up an application with ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-setup-apps.md)|admin|
|Set up ServiceNow Otto|[Set up ServiceNow Otto with ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-setup-now-assist.md)|admin|
|Upload update set batch file|[Manage update set for ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-update-set.md)|admin|
|Configure an application with ServiceNow Otto for Setup|[Product modules configuration in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-bu-conf.md)|admin|
|General guidelines for ServiceNow Otto for Setup|[General guidelines](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-des-conf.md)|admin|

## What to explore next

To learn more about using ServiceNow Otto for Setup, see:

-   [Administer ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-administer.md)
-   [Product modules configuration in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-bu-conf.md)
-   [ServiceNow Otto for Setup references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-reference.md)

**Parent Topic:**[ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-landing.md)