ServiceNow Otto for Setup terminology

concept australia Updated Sep 10, 2026 1 min read ia-glossary-terms.md
Raw file servicenow.com

Before getting started with ServiceNow Otto for Setup, it's important to understand some key terms used in the application.

Parent Topic:ServiceNow Otto for Setup references

application scope

A unique namespace and a set of permissions to access application files and data. Admins can specify the data that is accessible to other applications from the application record or from each table record.

Automated Test Framework (ATF)

Enables you to create and run automated tests to confirm that your instance works after making a change. Examine failed test results to identify the changes that caused the failure and the changes that you should review.

clone

Copy data/metadata between instances to ensure parity.

configuration page

Central settings and the installation recap display modules and items.

Install (IL)

One-click install of required apps/plugins and standard presets in sub-prod and target environments.

Integration Hub

A framework used to interact with third-party platforms in ServiceNow.

MID Server

An on‑premises service that enables secure connections to internal enterprise systems.

Product hub

Product-centric view of entitlements, outcomes, and content.

update set

A collection of customizations made to a customer instance that can be transferred to another instance. When an instance is customized, the change is added automatically to the current update set. You can have only one current update set per user at a time.

Search documentation
Search document titles and file paths on the australia branch