Inbound email

---
title: Inbound email
description: Save time from responding to emails manually when you configure your instance to send replies, create incidents, or update records automatically in response to inbound emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/inbound-email-landing.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Inbound email

Save time from responding to emails manually when you configure your instance to send replies, create incidents, or update records automatically in response to inbound emails.

## Get started

<table id="table_mk5_pfr_bzb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore automated system responses to inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/explore-inbound-email.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure a processing order for inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configure-inbound-email.md)

</td><td>

[Actions\[Omitted image "bus-manage.svg"\] Alt text:Run Inbound actions by comparing the inbound email type and inbound action conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/actions-inbound-email.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-workflow.svg"\] Alt text:Process inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/use-inbound-email-action.md)

</td><td>

[References and Examples\[Omitted image "bus-learn.svg"\] Alt text:See examples for inbound email actions, inbound events integration and details about email objects, email matching, user impersonation and redirecting emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/references-inbound-email.md)

</td><td>

 

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Troubleshooting Notification emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/troubleshooting-notification-emails.md)
-   Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)