Mute a finding

task australia Updated Sep 10, 2026 1 min read hc-update-scan-finding-form.md

Raw file servicenow.com

Mute a finding on the Scan Finding form to avoid the finding from being reported in the later scan results.

Before you begin

Role required: admin.

Procedure

Navigate to All > Instance Scan > Results.

A list of Scan Results shows up.
Select the scan result you ran from the list.

The Scan Result form for the scan shows up.
Select the Scan Findings related list.

A list of findings for the scan shows up.
Use the information icon to open the finding you want to mute.
Select Mute to avoid the finding from being reported in the next scan.

[Omitted image "hc-mute-reason.png"] Alt text: Image showing mute rule modal

Note: The Select Mute Reason modal shows up only if you select Mute on the Scan Finding form.
Select the reason for muting the finding and then select Mute on the modal.

Note: Select Unmute if you want the finding to be reported in the later scans. The Unmute button is visible only when you have muted a finding.

Parent Topic:Findings

52 lines · 1.8 KB Wrap lines

---
title: Mute a finding
description: Mute a finding on the Scan Finding form to avoid the finding from being reported in the later scan results.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/instance-scan/hc-update-scan-finding-form.html
release: australia
product: Instance Scan
classification: instance-scan
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Findings, Reviewing of scans, Using Instance Scan, Instance Scan, Maintain and monitor, Administer the ServiceNow AI Platform]
---

# Mute a finding

Mute a finding on the Scan Finding form to avoid the finding from being reported in the later scan results.

## Before you begin

Role required: admin.

## Procedure

1. Navigate to **All** &gt; **Instance Scan** &gt; **Results**.

A list of Scan Results shows up.

2. Select the scan result you ran from the list.

The Scan Result form for the scan shows up.

3. Select the Scan Findings related list.

A list of findings for the scan shows up.

4. Use the information icon to open the finding you want to mute.

5. Select **Mute** to avoid the finding from being reported in the next scan.

\[Omitted image "hc-mute-reason.png"\] Alt text: Image showing mute rule modal

**Note:** The Select Mute Reason modal shows up only if you select **Mute** on the Scan Finding form.

6. Select the reason for muting the finding and then select **Mute** on the modal.

**Note:** Select **Unmute** if you want the finding to be reported in the later scans. The **Unmute** button is visible only when you have muted a finding.

**Parent Topic:**[Findings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/instance-scan/hs-findings.md)