Set up personal corporate mailbox

task australia Updated Sep 10, 2026 1 min read integrate-personal-corporate-mailbox.md

Raw file servicenow.com

Set up your personal corporate mailboxes with ServiceNow platform.

Before you begin

The User Mailbox Integration (com.glide.email.user_mailbox.integration) plugin must be installed.

Role required: user_email_account

Procedure

From the user menu, navigate to Preferences > Notifications and then select the Advanced Preferences link.
Select the Delivery Channels tab.
If no devices are configured, follow these steps to add an email device.
1. In the Email channel section, select +Add.
2. Expand the Channel info section and provide the channel name and email address in the fields.
3. Select Save.
Set up personal mailbox.
1. In the Set up personal mailbox section, select the Set up personal mailbox option.
2. In the Create dialog, select Password or OAuth 2.0 from the Authentication drop-down list.
  
  For Password as the authentication type, enter the App password provided by your email service provider in the App password field.
3. In the User email field, enter the email address of the mailbox that you want to connect.
4. Select a template from the list of configured user email account templates.
  
  To configure a new template aside from the preconfigured templates, see Configure templates for personal corporate mailboxes.
5. Review the information.
6. Integrate the mailbox by selecting the I acknowledge option.
7. Select Connect.
8. Expand the Set up personal mailbox section to view the connected mailboxes.
  
  Note: At least one mailbox must be connected to view the connected mailboxes.

Parent Topic:Personal corporate mailbox

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---
title: Set up personal corporate mailbox
description: Set up your personal corporate mailboxes with ServiceNow platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/integrate-personal-corporate-mailbox.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Personal corporate mailbox, Advanced email setup, Configure, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Set up personal corporate mailbox

Set up your personal corporate mailboxes with ServiceNow platform.

## Before you begin

The User Mailbox Integration \(com.glide.email.user\_mailbox.integration\) plugin must be installed.

Role required: user\_email\_account

## Procedure

1. From the user menu, navigate to **Preferences** &gt; **Notifications** and then select the **Advanced Preferences** link.

2. Select the **Delivery Channels** tab.

3. If no devices are configured, follow these steps to add an email device.

1. In the Email channel section, select **+Add**.

2. Expand the **Channel info** section and provide the channel name and email address in the fields.

3. Select **Save**.

4. Set up personal mailbox.

1. In the Set up personal mailbox section, select the **Set up personal mailbox** option.

2. In the Create dialog, select **Password** or **OAuth 2.0** from the Authentication drop-down list.

For **Password** as the authentication type, enter the App password provided by your email service provider in the **App password** field.

3. In the **User email** field, enter the email address of the mailbox that you want to connect.

4. Select a template from the list of configured user email account templates.

To configure a new template aside from the preconfigured templates, see [Configure templates for personal corporate mailboxes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configure-personal-corporate-mailbox.md).

5. Review the information.

6. Integrate the mailbox by selecting the **I acknowledge** option.

7. Select **Connect**.

8. Expand the Set up personal mailbox section to view the connected mailboxes.

**Note:** At least one mailbox must be connected to view the connected mailboxes.

**Parent Topic:**[Personal corporate mailbox](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/personal-corporate-mailbox.md)