Administer the ServiceNow AI Platform

---
title: Administer the ServiceNow AI Platform
description: As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/intro-now-platform-landing.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
---

# Administer the ServiceNow AI Platform

As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.

## Get started

Choose one of these tiles to get started.

<table id="table_oyp_mhr_r5b" class="nav-card"><tbody><tr><td>

[Start here to learn about the ServiceNow AI Platform\[Omitted image "bus-power.svg"\] Alt text:Learn how the ServiceNow AI Platform works.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/get-started-now-platform.md)

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[Configure ServiceNow AI Platform core features\[Omitted image "bus-sdlc.svg"\] Alt text:Configure settings that affect global ServiceNow AI Platform behavior and behavior for ServiceNow AI Platform applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/config-now-platform-core-features.md)

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[Maintain and monitor the ServiceNow AI Platform\[Omitted image "ind-maintenance-repair-operations.svg"\] Alt text:Identify health issues and settings that you need to change. Optimize ServiceNow AI Platform performance using performance monitoring and diagnostics.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/maintain-monitor-now-platform.md)

</td><td>

[Upgrade to the latest version\[Omitted image "bus-release.svg"\] Alt text:Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Monitor upgrade progress and view a summary of upgrade results with Upgrade Monitor.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-now-platform.md)

</td></tr><tr><td>

[Additional Resources\[Omitted image "adm-additional-resources.png"\] Alt text:Upgrade your platform administrator experience to the next level](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/adm-additional-resources.md)

</td><td>

 

</td></tr></tbody>
</table>## Start here to learn about the ServiceNow AI Platform

Learn about the ServiceNow AI Platform and these important applications:

-   **Admin Center**

    A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights.

-   **ServiceNow Store**

    Listings of ready-to-use applications, integrations, and products to help you accelerate your digital transformation.

-   **Application Manager**

    One location to install, update, and manage licensed applications and plugins for your instance.

-   **ServiceNow Otto for Setup**

    A guided experience to install, configure, and deploy certain ServiceNow products.

-   **Subscription Management**

    A centralized management experience to help you understand your subscriptions and entitlements.


\[Omitted image "subscription-management-overview.png"\] Alt text: Subscription Management overview.

## Configure ServiceNow AI Platform core features

Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications.

-   **User administration**

    Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.

-   **ServiceNow AI Platform tables and data**

    Learn how to work with ServiceNow AI Platform records in the classic environment.

-   **Instance Clone**

    Copy data and metadata from one ServiceNow instance \(source instance\) to another ServiceNow instance \(target instance\).

-   **Search administration**

    Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.

-   **Time configuration and currency configuration**

    Configure date and time fields, time zones for your users, and calendars.

-   **Translation and localization**

    Provide service around the globe with language translation and localization for specified regions.

-   **Integrations**

    Learn about integrating third-party applications into the ServiceNow AI Platform.

-   **Notifications**

    Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.

-   **Service Level Management**

    Configure the Service Level Management \(SLM\) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.


## Maintain and monitor the ServiceNow AI Platform

-   **Instance Scan**

    Identify ServiceNow AI Platform health issues and incorrectly configured settings.

-   **System Events and Scheduled Jobs dashboard**

    Monitor system events and determine which the system should process them.

-   **Platform performance**

    Ensure system optimization through performance monitoring and diagnostics.


## Plan and manage your ServiceNow AI Platform upgrade

-   **Upgrade Center and Upgrade Console**

    Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center or the latest experience, Upgrade Console.