Error messages in the Localization Framework
reference australia Updated Sep 10, 2026 6 min read error-messages.md
Error messages are displayed when the appropriate settings are not configured for the translation and workflow preferences.
| Error message | Scenario |
|---|---|
| Internal name cannot be modified for the existing record. | When someone tries to modify the internal name of the existing artifact record. |
| Either a Processor script or a Read script is required for an active artifact configuration | When there is no processor script or read script available for the artifact configuration record. |
| A configuration record exists for the table: {table_name} | When you provide a table name for an artifact configuration record that exists for another artifact. |
| A configuration record exists with internal name: {internal_name} | When you provide an internal name for an artifact configuration record that exists for another artifact. |
| Error message | Scenario |
|---|---|
| Contains invalid Email Address(es): {comma-separated email addresses}. | When some of the email addresses fail the validation. |
| Selected Localization Fulfiller group does not have localization_fulfiller role. | When the selected user group does not have the localization_fulfiller role. |
| Selected Business Approver group does not have localization_fulfiller role. | When the selected user group doesn’t have the localization_fulfiller role. |
| Selected Translation Approver group does not have localization_fulfiller role. | When the selected user group does not have the localization_fulfiller role. |
| Ensure that the corresponding translation preference for your auto translation option is enabled. | When auto translate is selected in the workflow preference. |
| {Translator_name} translator is not of version v3. | When the corresponding translator version is not v3. |
| {Translator_name} translator has no translate subflow configured. | When the corresponding translator's translate subflow is empty. |
| Selected translator is not active. | When the corresponding translator configuration is inactive. |
| There are no languages available for the selected artifact. All the possible languages were configured in other localization setting records. | A warning message when there are no languages available for the selected artifact. |
| A setting record exists for the artifact - language pair(s): {pair of artifact and language}. Resolve the conflict(s) to proceed. | When a user tries to add a language or artifact in settings and that record exists in another record. |
| The Default recipient(s) list contains invalid email address(es): {comma_separated_email_adddresses}. | When the provided email addresses of the recipients are invalid. |
| {0} translator is not active. | When the translator is not active. |
| Error message | Scenario |
|---|---|
| Your request for translations failed. Please reinitiate the request. | When there is an error in submitting the translation request. |
| Error in requesting translations for the following artifact item and language pair(s): {pair of artifact and language}. Reinitiate the request for the listed pairs. | Error is seen only on the list view when there is an error requesting translations for certain language pair(s): {pair of artifact and language}. |
|
Error message |
Scenario |
|---|---|
|
Machine Translate | |
|
Failed to machine translate using {translator name}. {Reason for failure}.Note: The reason is fetched from Dynamic Translation. |
This message appears in two scenarios:- Error message shown in the comparison UI for machine translation.
|
|
Failed to machine translate using {translator name}. Translations for one or more fields have failed. |
This message appears in two scenarios: - Error message shown in the comparison UI when translations for one or more fields fail.
|
|
Failed to machine translate. |
Error message shown in the comparison UI in case the call for machine translate fails. |
|
Error while saving the draft. Contact your system administrator. |
Error message shown in the comparison UI when content that is requested for translation, is not saved as a draft message successfully. For any translation mode selected to translate the content, the content is saved as a draft to retain changes done by user and then the translation process is initiated. |
|
Send via Email | |
|
Failed to send source file via email to: {email addresses}. |
Message logged in the activity stream when sending source file via email fails. |
|
Failed to send email. |
This error message appears in two scenarios:- Error message persisted and shown in the comparison UI when sending the source file via email fails.
|
|
Following are the invalid email addresses: {comma separated invalid email addresses}, please try again. |
When one of the email addresses provided are incorrect while sending via email. |
|
Send to TMS | |
|
Error while sending the task to {tms name} TMS for translation. {Reason for failure}. |
This error message appears in two scenarios: - Message logged in the activity stream when sending translatable content to TMS fails.
|
|
Failed to send to TMS. |
Error message shown in the comparison UI in case the call for sending translatable content to TMS fails. |
|
A record related to {0} exists. |
when you try to create another TMS with the same name. |
|
Retrieval from TMS | |
|
Failed to retrieve translations from {tms name} TMS. {Reason for failure}. |
This error appears in two scenarios:- Message logged in the activity stream when retrieving translations from XTM TMS fails.
|
|
Failed to retrieve translations from {tms name} TMS. |
Error message shown in the comparison UI in case the call for retrieving translations from XTM TMS fails. |
|
Export Source File | |
|
Failed to export the {CSV/XLIFF} file. {Reason for failure}. |
This error message appears in two scenarios:- Error message persisted and shown in the comparison UI when exporting the source file for translations fails.
|
|
Failed to export file. |
Error message shown in the comparison UI in case the call for exporting the source file for translation fails. |
|
Import Translated File | |
|
Failed to import translations from {CSV/XLIFF} file. {Reason for failure}. |
This message appears in two scenarios:- Message logged in the activity stream when importing the translated file fails.
|
|
Import failed. |
Error message shown in the comparison UI in case the call for importing the translated file fails. |
|
Failed to publish translations. |
When failed to publish the translations. |
|
Save as Draft | |
|
Error while creating the draft. |
When there is an error after clicking Save as draft. |
|
Approve Translations | |
|
Error while requesting for changes. |
When an error occurs while an approver requests changes for the translations. |
|
Publish Translations | |
|
Error in publishing the translations. |
When attempting to translate content that has already been translated. |
|
Error while submitting the translations. |
When publishing translations or when sending translations for approval. |
Parent Topic:Localization Framework reference
274 lines · 10.1 KB
---
title: Error messages in the Localization Framework
description: Error messages are displayed when the appropriate settings are not configured for the translation and workflow preferences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/localization-framework/error-messages.html
release: australia
product: Localization Framework
classification: localization-framework
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 6
breadcrumb: [Localization Framework reference, Localization Framework, Translation and localization, Configure core features, Administer the ServiceNow AI Platform]
---
# Error messages in the Localization Framework
Error messages are displayed when the appropriate settings are not configured for the translation and workflow preferences.
|Error message|Scenario|
|-------------|--------|
|Internal name cannot be modified for the existing record.|When someone tries to modify the internal name of the existing artifact record.|
|Either a Processor script or a Read script is required for an active artifact configuration|When there is no processor script or read script available for the artifact configuration record.|
|A configuration record exists for the table: \{table\_name\}|When you provide a table name for an artifact configuration record that exists for another artifact.|
|A configuration record exists with internal name: \{internal\_name\}|When you provide an internal name for an artifact configuration record that exists for another artifact.|
|Error message|Scenario|
|-------------|--------|
|Contains invalid Email Address\(es\): \{comma-separated email addresses\}.|When some of the email addresses fail the validation.|
|Selected Localization Fulfiller group does not have localization\_fulfiller role.|When the selected user group does not have the localization\_fulfiller role.|
|Selected Business Approver group does not have localization\_fulfiller role.|When the selected user group doesn’t have the localization\_fulfiller role.|
|Selected Translation Approver group does not have localization\_fulfiller role.|When the selected user group does not have the localization\_fulfiller role.|
|Ensure that the corresponding translation preference for your auto translation option is enabled.|When auto translate is selected in the workflow preference.|
|\{Translator\_name\} translator is not of version v3.|When the corresponding translator version is not v3.|
|\{Translator\_name\} translator has no translate subflow configured.|When the corresponding translator's translate subflow is empty.|
|Selected translator is not active.|When the corresponding translator configuration is inactive.|
|There are no languages available for the selected artifact. All the possible languages were configured in other localization setting records.|A warning message when there are no languages available for the selected artifact.|
|A setting record exists for the artifact - language pair\(s\): \{pair of artifact and language\}. Resolve the conflict\(s\) to proceed.|When a user tries to add a language or artifact in settings and that record exists in another record.|
|The Default recipient\(s\) list contains invalid email address\(es\): \{comma\_separated\_email\_adddresses\}.|When the provided email addresses of the recipients are invalid.|
|\{0\} translator is not active.|When the translator is not active.|
|Error message|Scenario|
|-------------|--------|
|Your request for translations failed. Please reinitiate the request.|When there is an error in submitting the translation request.|
|Error in requesting translations for the following artifact item and language pair\(s\): \{pair of artifact and language\}. Reinitiate the request for the listed pairs.|Error is seen only on the list view when there is an error requesting translations for certain language pair\(s\): \{pair of artifact and language\}.|
<table id="table_rtz_d35_tnb"><thead><tr><th>
Error message
</th><th>
Scenario
</th></tr><tr><th colspan="2" align="left">
**Machine Translate**
</th></tr></thead><tbody><tr><td>
Failed to machine translate using \{translator name\}. \{Reason for failure\}.**Note:** The reason is fetched from Dynamic Translation.
</td><td>
This message appears in two scenarios:- Error message shown in the comparison UI for machine translation.
- Message logged in the activity stream when failed to machine translate the content.
</td></tr><tr><td>
Failed to machine translate using \{translator name\}. Translations for one or more fields have failed.
</td><td>
This message appears in two scenarios: - Error message shown in the comparison UI when translations for one or more fields fail.
- Message logged in the activity stream when translations for one or more fields fail.
</td></tr><tr><td>
Failed to machine translate.
</td><td>
Error message shown in the comparison UI in case the call for machine translate fails.
</td></tr><tr><td>
Error while saving the draft. Contact your system administrator.
</td><td>
Error message shown in the comparison UI when content that is requested for translation, is not saved as a draft message successfully. For any translation mode selected to translate the content, the content is saved as a draft to retain changes done by user and then the translation process is initiated.
</td></tr><tr><td colspan="2" align="left">
**Send via Email**
</td></tr><tr><td>
Failed to send source file via email to: \{email addresses\}.
</td><td>
Message logged in the activity stream when sending source file via email fails.
</td></tr><tr><td>
Failed to send email.
</td><td>
This error message appears in two scenarios:- Error message persisted and shown in the comparison UI when sending the source file via email fails.
- Error message shown in the comparison UI in case the call for sending email fails.
</td></tr><tr><td>
Following are the invalid email addresses: \{comma separated invalid email addresses\}, please try again.
</td><td>
When one of the email addresses provided are incorrect while sending via email.
</td></tr><tr><td colspan="2" align="left">
**Send to TMS**
</td></tr><tr><td>
Error while sending the task to \{tms name\} TMS for translation. \{Reason for failure\}.
</td><td>
This error message appears in two scenarios: - Message logged in the activity stream when sending translatable content to TMS fails.
- Error message persisted and shown in the comparison UI when sending translatable content to TMS fails.
</td></tr><tr><td>
Failed to send to TMS.
</td><td>
Error message shown in the comparison UI in case the call for sending translatable content to TMS fails.
</td></tr><tr><td>
A record related to \{0\} exists.
</td><td>
when you try to create another TMS with the same name.
</td></tr><tr><td colspan="2">
**Retrieval from TMS**
</td></tr><tr><td>
Failed to retrieve translations from \{tms name\} TMS. \{Reason for failure\}.
</td><td>
This error appears in two scenarios:- Message logged in the activity stream when retrieving translations from XTM TMS fails.
- Error message persisted and shown in the comparison UI when retrieving translations from XTM TMS fails.
</td></tr><tr><td>
Failed to retrieve translations from \{tms name\} TMS.
</td><td>
Error message shown in the comparison UI in case the call for retrieving translations from XTM TMS fails.
</td></tr><tr><td colspan="2">
**Export Source File**
</td></tr><tr><td>
Failed to export the \{CSV/XLIFF\} file. \{Reason for failure\}.
</td><td>
This error message appears in two scenarios:- Error message persisted and shown in the comparison UI when exporting the source file for translations fails.
- Message logged in the activity stream when exporting the source file for translations fails.
</td></tr><tr><td>
Failed to export file.
</td><td>
Error message shown in the comparison UI in case the call for exporting the source file for translation fails.
</td></tr><tr><td colspan="2">
**Import Translated File**
</td></tr><tr><td>
Failed to import translations from \{CSV/XLIFF\} file. \{Reason for failure\}.
</td><td>
This message appears in two scenarios:- Message logged in the activity stream when importing the translated file fails.
- Error message persisted and shown in the comparison UI when importing the translated file fails.
</td></tr><tr><td>
Import failed.
</td><td>
Error message shown in the comparison UI in case the call for importing the translated file fails.
</td></tr><tr><td>
Failed to publish translations.
</td><td>
When failed to publish the translations.
</td></tr><tr><td colspan="2">
**Save as Draft**
</td></tr><tr><td>
Error while creating the draft.
</td><td>
When there is an error after clicking Save as draft.
</td></tr><tr><td colspan="2">
**Approve Translations**
</td></tr><tr><td>
Error while requesting for changes.
</td><td>
When an error occurs while an approver requests changes for the translations.
</td></tr><tr><td colspan="2">
**Publish Translations**
</td></tr><tr><td>
Error in publishing the translations.
</td><td>
When attempting to translate content that has already been translated.
</td></tr><tr><td>
Error while submitting the translations.
</td><td>
When publishing translations or when sending translations for approval.
</td></tr></tbody>
</table>|Error message|Scenario|
|-------------|--------|
|Insights generation job is already running, please try again later|When you try to generate the insights record multiple times.|
|Your request for translations failed for the selected insights. Click here to see the list of insights for failed requests and reinitiate the request.|Lists the insights records for which it failed to request translations.|
|Localization setting does not exist for the following table and language pair\(s\): \{pair of table name and language\}. Uncheck the record\(s\) of the mentioned pair\(s\) and resubmit.|Lists the language pair\(s\): \{pair of table name and language\} for which a settings record does not exist.|
**Parent Topic:**[Localization Framework reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/localization-framework/reference-localization-framework.md)
| title | Error messages in the Localization Framework |
| description | Error messages are displayed when the appropriate settings are not configured for the translation and workflow preferences. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-administration/localization-framework/error-messages.html |
| release | australia |
| product | Localization Framework |
| classification | localization-framework |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 6 |
| breadcrumb | Localization Framework referenceLocalization FrameworkTranslation and localizationConfigure core featuresAdminister the ServiceNow AI Platform |