Localization Workspace

Before using Localization Workspace, configure prerequisites, dependencies, and translation service providers.

Localization Workspace is a targeted translation management experience for content owners and translation requesters. With Localization Workspace you can manage and deliver multilingual content at scale.

You can install the Localization Workspace application (sn_lw) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence: The application installs related ServiceNow Store applications and plugins if they are not already installed. Demo data isn't available.

Reference topics provide additional information you can use to configure and administer Localization Workspace.

Localization Workspace is installed with these roles.

Localization Workspace is a targeted translation management experience for content owners and translation requesters. With Localization Workspace you can manage and deliver multilingual content at scale.

Several types of components are installed with activation of the Localization Workspace plugin, including tables, user roles, and scheduled jobs.

Configuration Hub provides centralized access to the tables and properties often used by admins. You can update the tables and properties of dependent applications such as Localization Framework without leaving the Localization Workspace interface.

After setting up individual language providers, you can define one or more language groups. Configuring language groups is an optional way to streamline the creation of translation requests.

Set up language providers as part of configuring Localization Workspace. For each target language you can configure multiple providers with their pricing.

As part of the configuration for Localization Workspace, confirm access to the Settings table of Localization Framework.

In Language Asset Management, generate a glossary containing terms extracted from Knowledge Base articles. The Globalization Terminology Agent uses an AI skill to scan your article content and create a list of suggested terms and definitions.

After you create custom translation artifacts, set cross-scope privileges so that your artifacts can be accessed from Localization Workspace.

If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conkeyref at the end that describes domain separation.Domain separation is unsupported for Localization Workspace. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

With Dynamic artifact detection, Localization Workspace identifies all translatable content, including your custom artifacts.

Configure email notifications so you can be informed when Localization Workspace translation jobs are completed.

As an admin, you can create email notifications triggered by translation request due dates.

As an admin, you can set up email notifications for events in Localization Workspace.

As the final step in creating a translation request, you can review an informational cost estimate and optionally set a due date. The due date can be used to trigger email notifications.

Edit the contents of your glossary in Language Asset Management. Modify existing terms and translations or add more.

Download your glossary as a CSV or spreadsheet file to share with stakeholders, reviewers, or third-party translation service providers.

Upload glossaries to the Language Asset Management area of Localization Workspace. Create a glossary by entering source terms and translations in the provided spreadsheet template, then uploading the completed spreadsheet to Language Asset Management.

Enhance localization in your instance with Language Asset Management in Localization Workspace. You can upload glossaries to Language Asset Management for editing and storage.

Language setup enables you to flexibly configure target languages and their third-party translation service providers. When your users create translation requests, they can select the languages and providers you have configured.

Localization Workspace collects available translatable content from across your instance when you create a translation request. You can make your content available by configuring permissions and creating an artifact record.

Add target languages to a translation request in Localization Workspace.

Select specific documents to add to a translation request in Localization Workspace.

Add content types to a translation request in Localization Workspace. Your translation request can include multiple types of documents from tables across your instance.

Give Localization Workspace access to your content by setting Restricted Caller Access privileges. Setting these privileges is required only when target tables or scripts are restricted.

Start a translation request and monitor the current status of your translation requests from the Localization Workspace Home screen.

Generate a glossary of terms based on your English-language Knowledge Base articles. Use the glossary of terms to enhance language governance, quality, and consistency across the platform. Available from version 4.0 of Localization Workspace.

Create and submit translation requests in Localization Workspace. Generate informational cost estimates for review and set a due date before submitting the request.