Manage user access in Now Support

---
title: Manage user access in Now Support
description: You can manage users in Now Support and change their access roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/manage-user-access-in-now-support.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Now Support administration, Get started, Administer the ServiceNow AI Platform]
---

# Manage user access in Now Support

You can manage users in Now Support and change their access roles.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Now Support**

2.  Select the drop-down profile menu.

3.  Select **Manage users and accounts**.

4.  Select **View all Users** or search for a specific user.

    You can also select **Locked users** or **Inactive users** to find the user you are looking for.

5.  After you select the user you want to change access for, select **Edit Role\(s\)** from the **Actions** pull-down field.

6.  Add or remove Now Support access roles.

7.  Select **Confirm**.


**Parent Topic:**[Now Support administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/now-support-administration.md)

**Related topics**  


[View Now Support users]()

[Create a user in Now Support]()