Configure the related incidents icon
task australia Updated Sep 10, 2026 1 min read t_ConfigureRelatedIncidentsIcon.md
You can configure an icon to appear beside a reference field in a form, such as the Caller field, to display related incidents.
Before you begin
Role required: admin
About this task
The show related incidents icon ([Omitted image "icon-workflow.png"] Alt text: Core UI related incidents icon.) displays other incidents related to the referenced record.
Procedure
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In the form, right-click the label for the reference field and select Configure Dictionary.
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Add the ref_contributions=user_show_incidents dictionary attribute in the Attributes field.
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Click Update.
The form reopens and the related incidents icon appears beside the field on the right.
Related topics
41 lines · 1.6 KB
---
title: Configure the related incidents icon
description: You can configure an icon to appear beside a reference field in a form, such as the Caller field, to display related incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/t\_ConfigureRelatedIncidentsIcon.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Decorations, Reference field type, Reference, Field administration, Forms, fields, and lists, Configure core features, Administer the ServiceNow AI Platform]
---
# Configure the related incidents icon
You can configure an icon to appear beside a reference field in a form, such as the **Caller** field, to display related incidents.
## Before you begin
Role required: admin
## About this task
The show related incidents icon \(\[Omitted image "icon-workflow.png"\] Alt text: Core UI related incidents icon.\) displays other incidents related to the referenced record.
## Procedure
1. In the form, right-click the label for the reference field and select **Configure Dictionary**.
2. Add the **ref\_contributions=user\_show\_incidents** dictionary attribute in the **Attributes** field.
3. Click **Update**.
The form reopens and the related incidents icon appears beside the field on the right.
**Related topics**
[Altering tables and fields using dictionary attributes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/table-administration-and-data-management/c_DictionaryAttributes.md)
| title | Configure the related incidents icon |
| description | You can configure an icon to appear beside a reference field in a form, such as the Caller field, to display related incidents. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-administration/t\_ConfigureRelatedIncidentsIcon.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | DecorationsReference field typeReferenceField administrationFormsfieldsand listsConfigure core featuresAdminister the ServiceNow AI Platform |