Configure attachment icons

task australia Updated Sep 10, 2026 1 min read t_ConfiguringAttachmentIcons.md

Configure the icon that appears beside an attachment of a particular file type.

Before you begin

Role required: admin

Procedure

Determine the path of the image file or upload a new image.

To view the images available for attachment icons, navigate to https://<instance-name>.service-now.com/image_picker.do in your browser. Hover over the icons to see their paths in the tooltips.

You can also store your own icons and use them as attachment icons. See Storing images in the database.
Navigate to System UI > Attachment Icon Rules.
Open an existing rule or select New to create a new rule.
Enter the rule details.

Field	Description
Select icon by	Select MIME Type or File Extension.Note: If a file type has an icon specified by MIME Type and a different icon specified by File Extension, the MIME Type icon takes precedence.
MIME type	If Select icon by is MIME Type, enter the MIME type and subtype to associate with the icon, separated by a slash (example: `application/pdf`).
File extension	If Select icon by is FIle Extension, enter the file extension to associate with the icon beginning with the period (example: `.pdf`).
Icon	Enter the path to the icon image file (example: `images/icons/attach_pdf.gifx`)

5. Click **Submit** or **Update**.

Parent Topic:Administering attachments

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---
title: Configure attachment icons
description: Configure the icon that appears beside an attachment of a particular file type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/t\_ConfiguringAttachmentIcons.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Attachments, Administer, Form administration, Forms, fields, and lists, Configure core features, Administer the ServiceNow AI Platform]
---

# Configure attachment icons

Configure the icon that appears beside an attachment of a particular file type.

## Before you begin

Role required: admin

## Procedure

1.  Determine the path of the image file or upload a new image.

    To view the images available for attachment icons, navigate to `https://<instance-name>.service-now.com/image_picker.do` in your browser. Hover over the icons to see their paths in the tooltips.

    You can also store your own icons and use them as attachment icons. See [Storing images in the database](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_StoringImagesInTheDatabase.md).

2.  Navigate to **System UI** &gt; **Attachment Icon Rules**.

3.  Open an existing rule or select **New** to create a new rule.

4.  Enter the rule details.

<table id="choicetable_py2_kyw_t1b"><thead><tr><th align="left" id="d77762e145">

Field

</th><th align="left" id="d77762e148">

Description

</th></tr></thead><tbody><tr><td id="d77762e154">

**Select icon by**

</td><td>

Select **MIME Type** or **File Extension**.**Note:** If a file type has an icon specified by **MIME Type** and a different icon specified by **File Extension**, the **MIME Type** icon takes precedence.

</td></tr><tr><td id="d77762e181">

**MIME type**

</td><td>

If **Select icon by** is **MIME Type**, enter the MIME type and subtype to associate with the icon, separated by a slash \(example: `application/pdf`\).

</td></tr><tr><td id="d77762e199">

**File extension**

</td><td>

If **Select icon by** is **FIle Extension**, enter the file extension to associate with the icon beginning with the period \(example: `.pdf`\).

</td></tr><tr><td id="d77762e217">

**Icon**

</td><td>

Enter the path to the icon image file \(example: `images/icons/attach_pdf.gifx`\)

</td></tr></tbody>
</table>5.  Click **Submit** or **Update**.


**Parent Topic:**[Administering attachments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_AdministeringAttachments.md)