Edit HTML content in an email notification

task australia Updated Sep 10, 2026 1 min read t_EditTheHTMLOfAnEmailNotif.md
Raw file servicenow.com

For added control over the content of an email notification, you can edit the underlying HTML.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Notification > Email > Notifications.

  2. Open an email notification record.

  3. On the form, open the What it will contain tab.

  4. In the Message HTML field, click the source code icon ([Omitted image "source-code-icon.png"] Alt text: Source code icon) to open the HTML source code editor.

    [Omitted image "600pxHTMLSourceEditor.png"] Alt text: The HTML source editor

  5. Make the needed changes to the HTML.

  6. On the window, click Ok.

  7. On the form, click Update.

Parent Topic:Create an email notification

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