Enable the text field character counter

---
title: Enable the text field character counter
description: By default, multi-line text fields have a 4000 character limit. To help users see how many characters remain before they reach the limit, you can enable the glide.ui.textarea.character\_counter property.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/t\_TextFieldCharacterCounter.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Journal field type, Reference, Field administration, Forms, fields, and lists, Configure core features, Administer the ServiceNow AI Platform]
---

# Enable the text field character counter

By default, multi-line text fields have a 4000 character limit. To help users see how many characters remain before they reach the limit, you can enable the **glide.ui.textarea.character\_counter** property.

## Before you begin

Role required: admin

## About this task

This property adds a counter under text fields, such as the **Additional Comments** and **Work notes** fields. The counter is dynamically updated as users enter text.

## Procedure

1.  Navigate to **All** > **System Properties** > **UI Properties**.

2.  Select the check box next to **Character counter for textarea \(journal and multi line text fields\)**.

3.  Select **Save**.

    \[Omitted image "CharactersLeft.png"\] Alt text: Callout for the location of character counter after the check box has been selected.