Baseline assignment rules example

reference australia Updated Sep 10, 2026 1 min read r_BaselineAssignmentRulesExample.md
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A baseline instance contains certain assignment rules.

Name

Table

Conditions

Assigned to user, Assigned to group, or Script

Networking

incident

Category is Network

User: System Administrator

Group: Network

Database or Software

incident

Category is one of Request, Inquiry / Help, Software, Hardware

User: System Administrator

Group: Software

SC Item fulfillment - Field Services

Ticket

Parent.Task type is Request item

Group: Field Services

Release Planning

release_phase

Name is Plan

Script:``` current.release.product.service.assigned_to;

Text
</td></tr><tr><td>
IT Hardware
</td><td>
sc\_req\_item
</td><td>
Approval is Approved and Item.Category is Request Computers and Hardware
</td><td>
User: System Administrator
 Group: Hardware
</td></tr><tr><td>
Service Desk
</td><td>
incident
</td><td>
Active is true
</td><td>
Group: Service Desk
</td></tr></tbody></table>**Parent Topic:**[Defining assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/table-administration-and-data-management/c_DefineAssignmentRules.md)
**Related topics**  

[Assignment rules module]()
[Data lookup rules]()
[Precedence between data lookup, assignment, and business rules]()
[Workflow assignments]()
[Create an assignment rule]()
[Create an assignment data lookup rule]()
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