Exploring Upgrade Console

---
title: Exploring Upgrade Console
description: Utilize Upgrade Console to gain a comprehensive understanding of your upgrade process and make informed decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/upgrade-management/um-explore.html
release: australia
product: Upgrade Management
classification: upgrade-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Upgrade Console, Upgrade, Administer the ServiceNow AI Platform]
---

# Exploring Upgrade Console

Utilize Upgrade Console to gain a comprehensive understanding of your upgrade process and make informed decisions.

## Upgrade Console overview

Upgrade Console is an application that provides the option to upgrade from the instance itself. When you request an upgrade, the instance automatically begins the process at the scheduled time. This upgrade includes both pre-upgrade and post-upgrade steps.

**Note:** You can install the [Upgrade Console](https://store.servicenow.com/sn_appstore_store.do#!/store/application/62336aa2cc80d210f877639778ef1feb/2.1.0) store application from the ServiceNow store for the latest version.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Upgrade Console summary\[Omitted image "um-icon-summary.png"\] Alt text: Upgrade Console summary.Access all the relevant information and tools required for your upgrade](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-overview.md)

</td><td>

[Guided Upgrade\[Omitted image "um-icon-guided-setup.png"\] Alt text: Upgrade Console guided tour. Simplify your upgrade process with the guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-guided-tour.md)

</td></tr></tbody>
</table>**Note:** The **Guided Upgrade** tab shows up only when the upgrade process has started.

You can access Upgrade Console in one of the following ways.

<table id="table_vjd_4cs_4dc"><thead><tr><th>

Option

</th><th>

Steps

</th></tr></thead><tbody><tr><td>

Using the application navigator

</td><td>

1.  Navigate to **All** &gt; **Admin Center** &gt; **Upgrade Console**.
2.  Select one of the sections or tool tiles for more information.

</td></tr><tr><td>

Using Admin tab option

</td><td>

1.  Navigate to **Admin** &gt; **Upgrade Console**.
2.  Select one of the sections or tool tiles for more information.

</td></tr><tr><td>

Using Admin tab and Admin Home option

</td><td>

1.  Navigate to **All** &gt; **Admin Center** &gt; **Admin Home**.
2.  Scroll down to the Get information about your instance section.
3.  Select the Upgrade Console link in the Instance Upgrade tile.

</td></tr></tbody>
</table>## Upgrade Console users

|User|Description|
|----|-----------|
|upgrade\_admin|The system administrator user accesses all tables, tools and information within Upgrade Console on your instance.|

## Upgrade Console benefits

|Benefit|Feature|Users|
|-------|-------|-----|
|One-stop shop experience for all relevant information for an upgrade|[Upgrade Console summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-overview.md)|System administrator|
|Unfettered access to all tools required for your instance upgrade|[Upgrade Console tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-tools.md)|System administrator|
|Guided setup process for your instance upgrade|[Access guided upgrade on a non-production instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-guided-tour-implement.md)|System administrator|

## What to explore next

To learn more about using Upgrade Console, see:

-   [Using Upgrade Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-using.md)
-   [Administering Upgrade Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-administer.md)
-   [Upgrade Console references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-references.md)