Access guided upgrade on a production instance

---
title: Access guided upgrade on a production instance
description: Follow the guided upgrade steps to experience the seamless upgrade on your production instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/upgrade-management/um-guided-tour-implement-prod.html
release: australia
product: Upgrade Management
classification: upgrade-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Upgrade Console, Upgrade, Administer the ServiceNow AI Platform]
---

# Access guided upgrade on a production instance

Follow the guided upgrade steps to experience the seamless upgrade on your production instance.

## Before you begin

Role required: upgrade\_admin

## Procedure

1.  Access Upgrade Console in one of the following ways.

<table id="choicetable_psc_rtj_qfc"><thead><tr><th align="left" id="d184214e57">

Option

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Navigation

</th></tr></thead><tbody><tr><td id="d184214e66">

**Using the application navigator**

</td><td>

Navigate to **All** &gt; **Admin Center** &gt; **Upgrade Console**.

</td></tr><tr><td id="d184214e87">

**Using Admin tab option**

</td><td>

Navigate to **Admin** &gt; **Upgrade Console**.

</td></tr><tr><td id="d184214e105">

**Using Admin tab and Admin Home option**

</td><td>

1.  Navigate to **All** &gt; **Admin Center** &gt; **Admin Home**.
2.  Select the Upgrade Console link in the Instance Upgrade tile.


</td></tr></tbody>
</table>    **Note:** By default, you are in the Overview tab at the end of this step.

    The Upgrade Console landing page shows up.

2.  Access the guided upgrade in one of the following ways.

<table id="choicetable_rsc_rtj_qfc"><thead><tr><th align="left" id="d184214e156">

Option

</th><th align="left" id="d184214e159">

Steps

</th></tr></thead><tbody><tr><td id="d184214e165">

**Using Get started button__Note:__ This option is available only when you haven't started the upgrade yet.

**

</td><td>

1.  Select **Get started** in the Newest version tile under Get started on your upgrade section.
2.  Select the Guided upgrade version that you want to implement on your instance.


</td></tr><tr><td id="d184214e188">

**Using Guided upgrade tab option__Note:__ This tab is visible only if there’s an ongoing upgrade in the instance.

**

</td><td>

1.  Select the **Guided upgrade** tab on the top of the Upgrade Console landing page.
2.  Select **Resume upgrade** to continue with the upgrade process. You can also select **End session** if you want to cancel the ongoing upgrade process.


</td></tr></tbody>
</table>3.  Complete the Select upgrade, Pre-upgrade, Instance upgrade, and Post-upgrade tasks to complete the upgrade process on your production instance.


-   **[Implement pre-upgrade activities on a prod instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-pre-upgrade-prod.md)**  
Complete the pre-upgrade tasks for a successful upgrade experience on your production instance.
-   **[Implement instance upgrade activities on a prod instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-implement-instance-upgrade-prod.md)**  
Implement the instance upgrade tasks for a successful upgrade on your prod instance.
-   **[Implement post-upgrade activities on a prod instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-post-upgrade-prod.md)**  
Implement the post-upgrade tasks for a successful upgrade completion on your production instance.

**Parent Topic:**[Configuring Upgrade Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-configure.md)

**Related topics**  


[Access guided upgrade on a non-production instance]()

[Bulk application updates]()