Resolve Conflicts form

---
title: Resolve Conflicts form
description: The Resolve Conflicts form you compare to the base system version with the customized version of a record and reconcile the differences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/upgrade-management/um-resolve-conflicts-form.html
release: australia
product: Upgrade Management
classification: upgrade-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Resolve conflicts for an individual record, Upgrade Monitor tool in Upgrade Console, Upgrade Console tools, Use, Upgrade Console, Upgrade, Administer the ServiceNow AI Platform]
---

# Resolve Conflicts form

The Resolve Conflicts form you compare to the base system version with the customized version of a record and reconcile the differences.

\[Omitted image "uc-resolve-conflict-form.png"\] Alt text: Image showing Resolve Conflicts form

## Fields

The fields this form displays depend on the type of record you are reconciling. The left column shows the records fields in the base system, including the proposed changes that are part of the upgrade. The right column shows the fields for your customized record.

**Parent Topic:**[Resolve conflicts for an individual record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/upgrade-management/um-resolve-conflict.md)