Application specific roles

reference australia Updated Sep 10, 2026 5 min read application-specific-roles.md
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Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.

Workflow

Product

Roles Documentation Links

Customer Service Management

Customer Access Management

Roles installed with customer access management

Customer Service Management

Customer Service Management

Roles installed with Customer Service Management

Customer Service Management

Major Issue Management

Components installed with Major Issue Management

Customer Service Management

OpenFrame

Components installed with OpenFrame

Customer Service Management

Public Sector Digital Services

Customer Service Management

Special Handling Notes

Components installed with Special Handling Notes

Customer Service Management

Targeted Communications

Components installed with Targeted Communications

Employee Service Management

Case and Knowledge Management

Components installed with Case and Knowledge Management

Employee Service Management

HR Service Delivery

Setting up your Alumni Center

Employee Service Management

HR Service Delivery

Reference for Document Templates

Employee Service Management

HR Service Delivery

v

Employee Service Management

Journey Designer

Employee Service Management

Journey Designer

Components installed with Journey Accelerator

Employee Service Management

Manager Hub

Components installed with Manager Hub

Employee Service Management

Workplace Case Management

Components installed with Workplace Case Management

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Calendar Synchronization

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Case Management

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Core

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Move Management

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Reservations for Microsoft Outlook Add-in

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Reservation Management

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Space Management

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Space Mapping

Employee Service Management

Workplace Service Delivery

Components installed with Workplace Visitor Management

Employee Service Management

Vendor Management Workspace

Environmental, Social, and Governance Management

Environmental, Social, and Governance Management

Components installed with Operational Sustainability Management (formerly ESG Management)

Governance, Risk, and Compliance

Audit Management

Components installed with Audit Management

Governance, Risk, and Compliance

GRC: Metrics

Components installed with the GRC: Metrics application

Governance, Risk, and Compliance

Operational Resilience

Governance, Risk, and Compliance

Privacy Management

Roles installed with Privacy Management

Governance, Risk, and Compliance

Risk Management

Components installed with Risk Management

Healthcare and Life Sciences

Healthcare and Life Sciences Service Management Core

Components installed with Healthcare and Life Sciences Service Management Core

Healthcare and Life Sciences

Patient Support Services

Components installed with Patient Support Services

Healthcare and Life Sciences

Pre-Visit Management

Components installed with Pre-Visit Management

IT Asset Management

Model Management

Installed with Model Management

IT Asset Management

Product Catalog

Roles installed with Product Catalog

IT Operations Management

Automation Discovery

Components installed with Automation Discovery

IT Operations Management

Event Management

Components installed with Event Management

ServiceNow AI Platform capabilities

Advanced Work Assignment

Components installed with Advanced Work Assignment

ServiceNow AI Platform capabilities

AI Search

Components installed with AI Search

ServiceNow AI Platform capabilities

Application Portfolio Management

ServiceNow AI Platform capabilities

Automation Center

Components installed with Automation Center

ServiceNow AI Platform capabilities

Client Software Distribution 2.0

Components installed with

ServiceNow AI Platform capabilities

Conversational Analytics

ServiceNow AI Platform capabilities

Document Intelligence

Document Intelligence roles

ServiceNow AI Platform capabilities

Interaction Management

Components installed with Interaction Management

ServiceNow AI Platform capabilities

Live Feed

User roles installed with Live Feed

ServiceNow AI Platform capabilities

Notify

Roles installed with Notify

ServiceNow AI Platform capabilities

Orchestration (Legacy)

Installed with Orchestration ROI

ServiceNow AI Platform capabilities

Build Workflows

ServiceNow AI Platform capabilities

Build Workflows

ServiceNow AI Platform capabilities

Build Workflows

User access to Workflow Studio flows

ServiceNow AI Platform capabilities

Build Workflows

ServiceNow AI Platform capabilities

Service Bridge

ServiceNow AI Platform capabilities

Service Bridge

ServiceNow AI Platform capabilities

State Model

Installed with State Model

Platform Analytics

Automation Discovery

Components installed with Automation Discovery

Platform Analytics

Performance Analytics

Performance Analytics roles

Platform Analytics

Process Mining

Components installed with Process Mining

Platform Analytics

Reporting

Core UI Reporting roles

Platform Analytics

Usage Insights

Roles installed with Usage Insights

IT Service Management

Asset Management

IT Service Management

Change Management

Components installed with ITSM Roles - Change Management

IT Service Management

Continual Improvement Management

Continual Improvement Management roles

IT Service Management

Contract Management

User roles installed with Contract Management

IT Service Management

Digital Portfolio Management

Roles for Digital Portfolio Management

IT Service Management

Employee Center

Employee Center roles

IT Service Management

Expense Line

Components installed with Expense Line

IT Service Management

Facilities Move Management

IT Service Management

Facilities Service Management

IT Service Management

Incident Management

Components installed with ITSM Roles — Incident Management

IT Service Management

ITSM Predictive Intelligence Workbench

IT Service Management

Knowledge Management

Knowledge Management roles

IT Service Management

Performance Analytics

Performance Analytics roles

IT Service Management

Planned Maintenance

Installed with SM Planned Maintenance

IT Service Management

Problem Management

Components installed with Problem Management

IT Service Management

Procurement

User roles installed with Procurement

IT Service Management

Request Management

Request ITSM Roles - Request Management

IT Service Management

Service Builder

Roles installed with Service Builder

IT Service Management

Service Operations Workspace

Components installed with Service Operations Workspace ITSM Applications

IT Service Management

Service Operations Workspace

Components installed with Agent Client Collector for Investigation

IT Service Management

Service Operations Workspace

Components installed with Microsoft Endpoint Configuration Manager for Investigation

IT Service Management

Service Operations Workspace

Components installed with Remedial Actions Framework

IT Service Management

Service Operations Workspace

Components installed with Metrics and CI Actions Framework

IT Service Management

Service Level Management

Installed with Service Level Management

IT Service Management

Service Management Core

Installed with Service Management Core

IT Service Management

Service Portfolio Management

IT Service Management

Vendor Management Workspace

IT Service Management

Walk-up Experience

Components installed with Walk-up Experience

IT Service Management

Workforce Optimization

Components installed with Process Mining

Security Operations

Security Incident Response

Components installed with Security Incident Response

Security Operations

Threat Intelligence Sharing

Security Operations

Vulnerability Response

Components installed with Vulnerability Response

Strategic Portfolio Management

Data Separation

Strategic Portfolio Management

Enterprise Release Management

Strategic Portfolio Management

Field Service Management

Components installed with Field Service Management

Strategic Portfolio Management

Field Service Management

Field Service with Service Locations Support components

Strategic Portfolio Management

Financial Management

Strategic Portfolio Management

Investment Funding

Components installed with Investment Funding

Strategic Portfolio Management

Project Portfolio Management

Components installed with Project Portfolio Management (PPM) Standard

Strategic Portfolio Management

Scrum Programs

Components installed with Scrum Programs

Strategic Portfolio Management

Teamspaces

Installed with teamspaces

**Parent Topic:**[Base system roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/r_BaseSystemRoles.md)
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