Application specific roles
Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.
|
Workflow |
Product |
Roles Documentation Links |
|---|---|---|
|
Customer Service Management |
Customer Access Management | |
|
Customer Service Management |
Customer Service Management | |
|
Customer Service Management |
Major Issue Management | |
|
Customer Service Management |
OpenFrame | |
|
Customer Service Management |
Public Sector Digital Services | |
|
Customer Service Management |
Special Handling Notes | |
|
Customer Service Management |
Targeted Communications | |
|
Employee Service Management |
Case and Knowledge Management | |
|
Employee Service Management |
HR Service Delivery | |
|
Employee Service Management |
HR Service Delivery | |
|
Employee Service Management |
HR Service Delivery |
v |
|
Employee Service Management |
Journey Designer | |
|
Employee Service Management |
Journey Designer | |
|
Employee Service Management |
Manager Hub | |
|
Employee Service Management |
Workplace Case Management | |
|
Employee Service Management |
Workplace Service Delivery |
Components installed with Workplace Calendar Synchronization |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Workplace Service Delivery |
Components installed with Workplace Reservations for Microsoft Outlook Add-in |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Workplace Service Delivery | |
|
Employee Service Management |
Vendor Management Workspace | |
|
Environmental, Social, and Governance Management |
Environmental, Social, and Governance Management |
Components installed with Operational Sustainability Management (formerly ESG Management) |
|
Governance, Risk, and Compliance |
Audit Management | |
|
Governance, Risk, and Compliance |
GRC: Metrics | |
|
Governance, Risk, and Compliance |
Operational Resilience | |
|
Governance, Risk, and Compliance |
Privacy Management | |
|
Governance, Risk, and Compliance |
Risk Management | |
|
Healthcare and Life Sciences |
Healthcare and Life Sciences Service Management Core |
Components installed with Healthcare and Life Sciences Service Management Core |
|
Healthcare and Life Sciences |
Patient Support Services | |
|
Healthcare and Life Sciences |
Pre-Visit Management | |
|
IT Asset Management |
Model Management | |
|
IT Asset Management |
Product Catalog | |
|
IT Operations Management |
Automation Discovery | |
|
IT Operations Management |
Event Management | |
|
ServiceNow AI Platform capabilities |
Advanced Work Assignment | |
|
ServiceNow AI Platform capabilities |
AI Search | |
|
ServiceNow AI Platform capabilities |
Application Portfolio Management | |
|
ServiceNow AI Platform capabilities |
Automation Center | |
|
ServiceNow AI Platform capabilities |
Client Software Distribution 2.0 | |
|
ServiceNow AI Platform capabilities |
Conversational Analytics | |
|
ServiceNow AI Platform capabilities |
Document Intelligence | |
|
ServiceNow AI Platform capabilities |
Interaction Management | |
|
ServiceNow AI Platform capabilities |
Live Feed | |
|
ServiceNow AI Platform capabilities |
Notify | |
|
ServiceNow AI Platform capabilities |
Orchestration (Legacy) | |
|
ServiceNow AI Platform capabilities |
Build Workflows | |
|
ServiceNow AI Platform capabilities |
Build Workflows | |
|
ServiceNow AI Platform capabilities |
Build Workflows | |
|
ServiceNow AI Platform capabilities |
Build Workflows | |
|
ServiceNow AI Platform capabilities |
Service Bridge | |
|
ServiceNow AI Platform capabilities |
Service Bridge | |
|
ServiceNow AI Platform capabilities |
State Model | |
|
Platform Analytics |
Automation Discovery | |
|
Platform Analytics |
Performance Analytics | |
|
Platform Analytics |
Process Mining | |
|
Platform Analytics |
Reporting | |
|
Platform Analytics |
Usage Insights | |
|
IT Service Management |
Asset Management | |
|
IT Service Management |
Change Management | |
|
IT Service Management |
Continual Improvement Management | |
|
IT Service Management |
Contract Management | |
|
IT Service Management |
Digital Portfolio Management | |
|
IT Service Management |
Employee Center | |
|
IT Service Management |
Expense Line | |
|
IT Service Management |
Facilities Move Management | |
|
IT Service Management |
Facilities Service Management | |
|
IT Service Management |
Incident Management | |
|
IT Service Management |
ITSM Predictive Intelligence Workbench | |
|
IT Service Management |
Knowledge Management | |
|
IT Service Management |
Performance Analytics | |
|
IT Service Management |
Planned Maintenance | |
|
IT Service Management |
Problem Management | |
|
IT Service Management |
Procurement | |
|
IT Service Management |
Request Management | |
|
IT Service Management |
Service Builder | |
|
IT Service Management |
Service Operations Workspace |
Components installed with Service Operations Workspace ITSM Applications |
|
IT Service Management |
Service Operations Workspace |
Components installed with Agent Client Collector for Investigation |
|
IT Service Management |
Service Operations Workspace |
Components installed with Microsoft Endpoint Configuration Manager for Investigation |
|
IT Service Management |
Service Operations Workspace | |
|
IT Service Management |
Service Operations Workspace | |
|
IT Service Management |
Service Level Management | |
|
IT Service Management |
Service Management Core | |
|
IT Service Management |
Service Portfolio Management | |
|
IT Service Management |
Vendor Management Workspace | |
|
IT Service Management |
Walk-up Experience | |
|
IT Service Management |
Workforce Optimization | |
|
Security Operations |
Security Incident Response | |
|
Security Operations |
Threat Intelligence Sharing | |
|
Security Operations |
Vulnerability Response | |
|
Strategic Portfolio Management |
Data Separation | |
|
Strategic Portfolio Management |
Enterprise Release Management | |
|
Strategic Portfolio Management |
Field Service Management | |
|
Strategic Portfolio Management |
Field Service Management | |
|
Strategic Portfolio Management |
Financial Management | |
|
Strategic Portfolio Management |
Investment Funding | |
|
Strategic Portfolio Management |
Project Portfolio Management |
Components installed with Project Portfolio Management (PPM) Standard |
|
Strategic Portfolio Management |
Scrum Programs | |
|
Strategic Portfolio Management |
Teamspaces |
--- title: Application specific roles description: Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/application-specific-roles.html release: australia product: User Administration classification: user-administration topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 5 breadcrumb: [Base system roles, Managing roles, User administration, Configure core features, Administer the ServiceNow AI Platform] --- # Application specific roles Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications. <table id="table_v41_hxt_bzb" class="custom-rows"><thead><tr><th class="filter"> Workflow </th><th class="filter"> Product </th><th> Roles Documentation Links </th></tr></thead><tbody><tr><td> Customer Service Management </td><td> Customer Access Management </td><td> [Roles installed with customer access management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_rolesinstalledwithcustaccessmgmt.md) </td></tr><tr><td> Customer Service Management </td><td> Customer Service Management </td><td> [Roles installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_RolesInstalledWithCustomerService.md) </td></tr><tr><td> Customer Service Management </td><td> Major Issue Management </td><td> [Components installed with Major Issue Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/installed-with-major-issue-mgmt.md) </td></tr><tr><td> Customer Service Management </td><td> OpenFrame </td><td> [Components installed with OpenFrame](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithOpenFrame.md) </td></tr><tr><td> Customer Service Management </td><td> Public Sector Digital Services </td><td> </td></tr><tr><td> Customer Service Management </td><td> Special Handling Notes </td><td> [Components installed with Special Handling Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithSpecHandNotes.md) </td></tr><tr><td> Customer Service Management </td><td> Targeted Communications </td><td> [Components installed with Targeted Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_TargetCommInstalledComponents.md) </td></tr><tr><td> Employee Service Management </td><td> Case and Knowledge Management </td><td> [Components installed with Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-case-and-knowledge-management.md) </td></tr><tr><td> Employee Service Management </td><td> HR Service Delivery </td><td> [Setting up your Alumni Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/asc-configure.md) </td></tr><tr><td> Employee Service Management </td><td> HR Service Delivery </td><td> [Reference for Document Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/reference-doc-templates.md) </td></tr><tr><td> Employee Service Management </td><td> HR Service Delivery </td><td> v </td></tr><tr><td> Employee Service Management </td><td> Journey Designer </td><td> </td></tr><tr><td> Employee Service Management </td><td> Journey Designer </td><td> [Components installed with Journey Accelerator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-journey-accelerator.md) </td></tr><tr><td> Employee Service Management </td><td> Manager Hub </td><td> [Components installed with Manager Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/installed-with-managerhub.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Case Management </td><td> [Components installed with Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-case-mgmt.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Calendar Synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-calendar-syncn.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-case-mgmt.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-safety-mgmt-hr.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Move Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-move-mgmt.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-reservations-outlookaddin.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Reservation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-reservation-mgmt.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Space Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-space-mgmt.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Space Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/wsm-mappedin-components.md) </td></tr><tr><td> Employee Service Management </td><td> Workplace Service Delivery </td><td> [Components installed with Workplace Visitor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-visitor-mgmt.md) </td></tr><tr><td> Employee Service Management </td><td> Vendor Management Workspace </td><td> </td></tr><tr><td> Environmental, Social, and Governance Management </td><td> Environmental, Social, and Governance Management </td><td> [Components installed with Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/components-installed-with-esg.md) </td></tr><tr><td> Governance, Risk, and Compliance </td><td> Audit Management </td><td> [Components installed with Audit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_InstallWAudit.md) </td></tr><tr><td> Governance, Risk, and Compliance </td><td> GRC: Metrics </td><td> [Components installed with the GRC: Metrics application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/tables-installed-with-metrics.md) </td></tr><tr><td> Governance, Risk, and Compliance </td><td> Operational Resilience </td><td> </td></tr><tr><td> Governance, Risk, and Compliance </td><td> Privacy Management </td><td> [Roles installed with Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/roles-installed-prm.md) </td></tr><tr><td> Governance, Risk, and Compliance </td><td> Risk Management </td><td> [Components installed with Risk Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_InstallWRisk.md) </td></tr><tr><td> Healthcare and Life Sciences </td><td> Healthcare and Life Sciences Service Management Core </td><td> [Components installed with Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/hcls-components-installed-serv-mgmt.md) </td></tr><tr><td> Healthcare and Life Sciences </td><td> Patient Support Services </td><td> [Components installed with Patient Support Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/pss-components-installed.md) </td></tr><tr><td> Healthcare and Life Sciences </td><td> Pre-Visit Management </td><td> [Components installed with Pre-Visit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/pre-visit-components-installed.md) </td></tr><tr><td> IT Asset Management </td><td> Model Management </td><td> [Installed with Model Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/installed-with-model-management.md) </td></tr><tr><td> IT Asset Management </td><td> Product Catalog </td><td> [Roles installed with Product Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_RolesProductCatalog.md) </td></tr><tr><td> IT Operations Management </td><td> Automation Discovery </td><td> [Components installed with Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/installed-with-automation-discovery.md) </td></tr><tr><td> IT Operations Management </td><td> Event Management </td><td> [Components installed with Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_InstalledWithEventManagement.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Advanced Work Assignment </td><td> [Components installed with Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/installed-with-awa.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> AI Search </td><td> [Components installed with AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/components-installed-ais.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Application Portfolio Management </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Automation Center </td><td> [Components installed with Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/components-installed-with-automation-center.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Client Software Distribution 2.0 </td><td> [Components installed with](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/csd2-installed.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Conversational Analytics </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Document Intelligence </td><td> [Document Intelligence roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence-user-roles.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Interaction Management </td><td> [Components installed with Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/components-installed-with-interaction-management.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Live Feed </td><td> [User roles installed with Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_UserRolesInstalledWithLiveFeed.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Notify </td><td> [Roles installed with Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_NotifyRoles.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Orchestration \(Legacy\) </td><td> [Installed with Orchestration ROI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_InstalledWithOrchestrationROI.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Build Workflows </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Build Workflows </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Build Workflows </td><td> [User access to Workflow Studio flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/user-access-flow-designer.md) </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Build Workflows </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Service Bridge </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> Service Bridge </td><td> </td></tr><tr><td> ServiceNow AI Platform capabilities </td><td> State Model </td><td> [Installed with State Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/state-management/installed-state-model.md) </td></tr><tr><td> Platform Analytics </td><td> Automation Discovery </td><td> [Components installed with Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/installed-with-automation-discovery.md) </td></tr><tr><td> Platform Analytics </td><td> Performance Analytics </td><td> [Performance Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/r_PARoles.md) </td></tr><tr><td> Platform Analytics </td><td> Process Mining </td><td> [Components installed with Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed.md) </td></tr><tr><td> Platform Analytics </td><td> Reporting </td><td> [Core UI Reporting roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting-roles.md) </td></tr><tr><td> Platform Analytics </td><td> Usage Insights </td><td> [Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed-user-exp-analytics.md) </td></tr><tr><td> IT Service Management </td><td> Asset Management </td><td> </td></tr><tr><td> IT Service Management </td><td> Change Management </td><td> [Components installed with ITSM Roles - Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-cm-itsm-roles.md) </td></tr><tr><td> IT Service Management </td><td> Continual Improvement Management </td><td> [Continual Improvement Management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-roles.md) </td></tr><tr><td> IT Service Management </td><td> Contract Management </td><td> [User roles installed with Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_UserRolesIWContractMgmt.md) </td></tr><tr><td> IT Service Management </td><td> Digital Portfolio Management </td><td> [Roles for Digital Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/dpm-roles.md) </td></tr><tr><td> IT Service Management </td><td> Employee Center </td><td> [Employee Center roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/emp-center-personas.md) </td></tr><tr><td> IT Service Management </td><td> Expense Line </td><td> [Components installed with Expense Line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_InstalledWithExpenseLine.md) </td></tr><tr><td> IT Service Management </td><td> Facilities Move Management </td><td> </td></tr><tr><td> IT Service Management </td><td> Facilities Service Management </td><td> </td></tr><tr><td> IT Service Management </td><td> Incident Management </td><td> [Components installed with ITSM Roles — Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/inci-roles-instld-itsm-roles.md) </td></tr><tr><td> IT Service Management </td><td> ITSM Predictive Intelligence Workbench </td><td> </td></tr><tr><td> IT Service Management </td><td> Knowledge Management </td><td> [Knowledge Management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_KnowledgeRoles.md) </td></tr><tr><td> IT Service Management </td><td> Performance Analytics </td><td> [Performance Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/r_PARoles.md) </td></tr><tr><td> IT Service Management </td><td> Planned Maintenance </td><td> [Installed with SM Planned Maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/r_InstallWServMgmtPlanMaint.md) </td></tr><tr><td> IT Service Management </td><td> Problem Management </td><td> [Components installed with Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-madrid-best-prac.md) </td></tr><tr><td> IT Service Management </td><td> Procurement </td><td> [User roles installed with Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_UserRolesProcurement.md) </td></tr><tr><td> IT Service Management </td><td> Request Management </td><td> [Request ITSM Roles - Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/request-itsm-roles-rm.md) </td></tr><tr><td> IT Service Management </td><td> Service Builder </td><td> [Roles installed with Service Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/service-builder-roles.md) </td></tr><tr><td> IT Service Management </td><td> Service Operations Workspace </td><td> [Components installed with Service Operations Workspace ITSM Applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-with-sow.md) </td></tr><tr><td> IT Service Management </td><td> Service Operations Workspace </td><td> [Components installed with Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-investigate.md) </td></tr><tr><td> IT Service Management </td><td> Service Operations Workspace </td><td> [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-mecm-adapter.md) </td></tr><tr><td> IT Service Management </td><td> Service Operations Workspace </td><td> [Components installed with Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-with-remediation-fw.md) </td></tr><tr><td> IT Service Management </td><td> Service Operations Workspace </td><td> [Components installed with Metrics and CI Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-metrics-ci-action-fw.md) </td></tr><tr><td> IT Service Management </td><td> Service Level Management </td><td> [Installed with Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_InstalledWithServiceLevelMgmt.md) </td></tr><tr><td> IT Service Management </td><td> Service Management Core </td><td> [Installed with Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/r_InstallWServMgmtCore.md) </td></tr><tr><td> IT Service Management </td><td> Service Portfolio Management </td><td> </td></tr><tr><td> IT Service Management </td><td> Vendor Management Workspace </td><td> </td></tr><tr><td> IT Service Management </td><td> Walk-up Experience </td><td> [Components installed with Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-walkup-experience.md) </td></tr><tr><td> IT Service Management </td><td> Workforce Optimization </td><td> [Components installed with Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed.md) </td></tr><tr><td> Security Operations </td><td> Security Incident Response </td><td> [Components installed with Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/installed-with-sir.md) </td></tr><tr><td> Security Operations </td><td> Threat Intelligence Sharing </td><td> </td></tr><tr><td> Security Operations </td><td> Vulnerability Response </td><td> [Components installed with Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/installed-with-vr.md) </td></tr><tr><td> Strategic Portfolio Management </td><td> Data Separation </td><td> </td></tr><tr><td> Strategic Portfolio Management </td><td> Enterprise Release Management </td><td> </td></tr><tr><td> Strategic Portfolio Management </td><td> Field Service Management </td><td> [Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_InstalledWithFSM.md) </td></tr><tr><td> Strategic Portfolio Management </td><td> Field Service Management </td><td> [Field Service with Service Locations Support components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/service-locations-components.md) </td></tr><tr><td> Strategic Portfolio Management </td><td> Financial Management </td><td> </td></tr><tr><td> Strategic Portfolio Management </td><td> Investment Funding </td><td> [Components installed with Investment Funding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/installed-with-investment-funding.md) </td></tr><tr><td> Strategic Portfolio Management </td><td> Project Portfolio Management </td><td> [Components installed with Project Portfolio Management \(PPM\) Standard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_InstalledWithProjectPortfolioSuiteWithFinancials.md) </td></tr><tr><td> Strategic Portfolio Management </td><td> Scrum Programs </td><td> [Components installed with Scrum Programs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/installed-with-scrum-programs.md) </td></tr><tr><td> Strategic Portfolio Management </td><td> Teamspaces </td><td> [Installed with teamspaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_InstalledWithTeamspaces.md) </td></tr></tbody> </table>**Parent Topic:**[Base system roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/r_BaseSystemRoles.md)
| title | Application specific roles |
| description | Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/application-specific-roles.html |
| release | australia |
| product | User Administration |
| classification | user-administration |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 5 |
| breadcrumb | Base system rolesManaging rolesUser administrationConfigure core featuresAdminister the ServiceNow AI Platform |