Manage the visibility of the impersonation feature
task australia Updated Sep 10, 2026 1 min read manage-the-visibility-of-the-impersonation-feature.md
Before users can impersonate another user, an administrator must make the feature visible.
Before you begin
Role required: admin
Procedure
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Navigate to All > System properties > UI properties.
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Select a check box under Enable impersonation button in the banner line to display or conceal the button.
-
Select save at the top of the page.
Admins can still impersonate users via the impersonate_dialog UI page.
Parent Topic:Impersonating users
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---
title: Manage the visibility of the impersonation feature
description: Before users can impersonate another user, an administrator must make the feature visible.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/manage-the-visibility-of-the-impersonation-feature.html
release: australia
product: User Administration
classification: user-administration
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Impersonating users, Monitoring user activity, User administration, Configure core features, Administer the ServiceNow AI Platform]
---
# Manage the visibility of the impersonation feature
Before users can impersonate another user, an administrator must make the feature visible.
## Before you begin
Role required: admin
## Procedure
1. Navigate to **All** > **System properties** > **UI properties**.
2. Select a check box under **Enable impersonation button in the banner line** to display or conceal the button.
3. Select **save** at the top of the page.
Admins can still impersonate users via the **impersonate\_dialog** UI page.
**Parent Topic:**[Impersonating users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/c_ImpersonateAUser.md)
| title | Manage the visibility of the impersonation feature |
| description | Before users can impersonate another user, an administrator must make the feature visible. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/manage-the-visibility-of-the-impersonation-feature.html |
| release | australia |
| product | User Administration |
| classification | user-administration |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Impersonating usersMonitoring user activityUser administrationConfigure core featuresAdminister the ServiceNow AI Platform |