Add a department

---
title: Add a department
description: Departments provide another way to categorize users, groups, and assets. You can add departments and assign them to users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/t\_AddANewDepartment.html
release: australia
product: User Administration
classification: user-administration
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating users, companies, departments, User administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Add a department

Departments provide another way to categorize users, groups, and assets. You can add departments and assign them to users.

## Before you begin

Role required: user\_admin or admin

## About this task

An administrator may need to configure the form to show all the fields listed in the steps. For more information see [Personalize a form.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_PersonalizeAForm.md)

## Procedure

1.  Navigate to **All** > **User Administration** > **Departments** > **Create a new record**.

2.  Enter or modify the department name, ID, and description.

3.  Select the company that the department is associated with.

4.  Add a department head, primary contact, or both from your list of users.

5.  Select **Submit**.


**Parent Topic:**[Creating users, companies, and departments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/using-user-administration.md)