Impersonate a user

---
title: Impersonate a user
description: You can select a user or enter a different user name to perform an impersonation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/t\_ImpersonateAUserInUI16.html
release: australia
product: User Administration
classification: user-administration
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Impersonating users, Monitoring user activity, User administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Impersonate a user

You can select a user or enter a different user name to perform an impersonation.

## Before you begin

Role required: impersonator

## About this task

When you impersonate a user in a scoped application, the protected roles of that application are stripped from the impersonated session. Impersonation also gives access to roles other than the stripped roles.

The **glide.sys.allow\_scoped\_user\_impersonation** system property controls whether you can impersonate a user in a scoped application. If it's set to `true`, impersonation is allowed with the protected roles stripped. If it's set to `false`, you can't impersonate the user.

## Procedure

1.  In the banner frame, select your user profile picture to open the user menu.

2.  Select **Impersonate User**.

    -   In Next Experience:

        \[Omitted image "impersonation-3.png"\] Alt text: Impersonate user dialog box in Next Experience.

    -   In Core UI:

        \[Omitted image "imperson-CoreUI.png"\] Alt text: Impersonate User in Core UI

    The Impersonate user dialog box displays.

3.  Select a user from the **Recent Impersonations** list or enter a different user's name in the user selection field.

    -   In Next Experience:

        \[Omitted image "impersonation-4.png"\] Alt text: Impersonate user dialog box in Next Experience.

    -   In Core UI:

        \[Omitted image "impersonate-user-CoreUI.png"\] Alt text: Impersonate User dialog box in Core UI

4.  Select **Impersonate User**.

5.  To impersonate another user while impersonating a user, open the user menu and select **Impersonate another user**.

6.  To return to your original login, open the user menu and select **End Impersonation**.

    **Note:** In some cases, impersonating a user might cause an issue that makes it difficult to switch back. If you’re presented with a broken page while impersonating a user in a test environment, you may need to force a logout. To do so, navigate to http://<instance name>.service-now.com/logout.do and log back in.


**Parent Topic:**[Impersonating users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/c_ImpersonateAUser.md)