Self-registration
Use external user self-registration to onboard a large volume of external users to your instance. This feature enhances identity verification to improve customer experiences and supports commonly used registration flows.
External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator. For example, a university with a large group of students needing on-campus parking could register themselves to the campus parking app. Each student would be given a limited set of privileges specific to parking, and would complete an automated registration process. This system could generate a parking number, unique to each student, and make sure they have a parking space.
A self-registration flow consists of a custom ServiceNow app, in this case, a campus parking app. After configuring an app with necessary tables, an administrator would configure the registration, including a pre-registration flow, field mapping, post registration mapping, CAPTCHA, role mapping and post registration flow.
--- title: Self-registration description: Use external user self-registration to onboard a large volume of external users to your instance. This feature enhances identity verification to improve customer experiences and supports commonly used registration flows. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/authentication/explore-self-register.html release: australia product: Authentication classification: authentication topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Self-registration to ServiceNow instance, Authentication, Access Management] --- # Self-registration Use external user self-registration to onboard a large volume of external users to your instance. This feature enhances identity verification to improve customer experiences and supports commonly used registration flows. External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator. For example, a university with a large group of students needing on-campus parking could register themselves to the campus parking app. Each student would be given a limited set of privileges specific to parking, and would complete an automated registration process. This system could generate a parking number, unique to each student, and make sure they have a parking space. A self-registration flow consists of a custom ServiceNow app, in this case, a campus parking app. After configuring an app with necessary tables, an administrator would configure the registration, including a pre-registration flow, field mapping, post registration mapping, CAPTCHA, role mapping and post registration flow.
| title | Self-registration |
| description | Use external user self-registration to onboard a large volume of external users to your instance. This feature enhances identity verification to improve customer experiences and supports commonly used registration flows. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-security/authentication/explore-self-register.html |
| release | australia |
| product | Authentication |
| classification | authentication |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Self-registration to ServiceNow instanceAuthenticationAccess Management |