Frequently asked questions - Multi-factor Authentication enforcement

concept australia Updated Sep 10, 2026 1 min read faq-mfa.md
Raw file servicenow.com

Details about some of the FAQs due to the MFA enforcement.

MFA is a critical security tool against various identity takeover-related attacks. ServiceNow enforces MFA by default post-Yokohama upgrade and making it mandatory for non-SSO logins (users performing login with only user name and password or LDAP based authentication).

MFA enforcement is carried out through an MFA policy that is activated by default from Yokohama or upgrade to Yokohama. You can check the following links to learn more about MFA enforcement related questions:

Search documentation
Search document titles and file paths on the australia branch