Authenticator applications
Use third party authenticator applications to generate temporary MFA pass codes.
An authenticator application is third-party software that generates temporary pass-codes. You can use these pass-codes along with your password to log in to an instance that requires multi-factor authentication (MFA).
If your administrator has enabled MFA on your instance, you see a prompt for a pass-code after entering your user and password during login.
[Omitted image "mfa-new-exp-auth-app.png"] Alt text: TOTP setup
Note: Install an authenticator app such as Google Authenticator or Microsoft Authenticator on your mobile device before scanning the QR code. The QR code configures your authenticator app for this account; it does not install the app.
ServiceNow requires authenticator applications that support time-based one-time passwords (TOTP).
To set up MFA in a different way, select Try another way to set up on the screen.
ServiceNow tests MFA with the following authenticators:
- Google Authenticator
- Microsoft Authenticator
- LastPass Authenticator
- Authy
- FreeOTP
- Duo
- Okta Verify
Note: Other authenticators not listed might also be compatible, but are not tested by ServiceNow.
--- title: Authenticator applications description: Use third party authenticator applications to generate temporary MFA pass codes. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/authentication/mfa-auth-app.html release: australia product: Authentication classification: authentication topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Using MFA, Multi-factor authentication, Authentication, Access Management] --- # Authenticator applications Use third party authenticator applications to generate temporary MFA pass codes. An authenticator application is third-party software that generates temporary pass-codes. You can use these pass-codes along with your password to log in to an instance that requires multi-factor authentication \(MFA\). If your administrator has enabled MFA on your instance, you see a prompt for a pass-code after entering your user and password during login. \[Omitted image "mfa-new-exp-auth-app.png"\] Alt text: TOTP setup **Note:** Install an authenticator app such as Google Authenticator or Microsoft Authenticator on your mobile device before scanning the QR code. The QR code configures your authenticator app for this account; it does not install the app. ServiceNow requires authenticator applications that support time-based one-time passwords \(TOTP\). To set up MFA in a different way, select **Try another way to set up** on the screen. ServiceNow tests MFA with the following authenticators: - Google Authenticator - Microsoft Authenticator - LastPass Authenticator - Authy - FreeOTP - Duo - Okta Verify **Note:** Other authenticators not listed might also be compatible, but are not tested by ServiceNow.
| title | Authenticator applications |
| description | Use third party authenticator applications to generate temporary MFA pass codes. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-security/authentication/mfa-auth-app.html |
| release | australia |
| product | Authentication |
| classification | authentication |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Using MFAMulti-factor authenticationAuthenticationAccess Management |