Register a hardware security key

task australia Updated Sep 10, 2026 1 min read mfa-setup-hardware-key-auth.md
Raw file servicenow.com

Register a hardware key to use as part of your multi-factor authentication (MFA) login.

Before you begin

Role required: none

Procedure

  1. Navigate to All > Self-Service > My Profile.

  2. Under Related Links, select Multi-factor Authentication.

    The Multi-factor authentication page opens.

  3. Select Register hardware security Key.

    [Omitted image "mfa-authenticator.png"] Alt text: MFA Authenticators

  4. Enter a nickname for your hardware key and select Register.

    [Omitted image "mfa-hardware-key.png"] Alt text: MFA - Hardware key setup

  5. When prompted, insert your hardware security key and activate it.

    After authenticating successfully, you see a confirmation window. Select X to close the confirmation.

Result

Your hardware key is registered. You can see the hardware key listed in the Multi-factor authentication page.

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