Replace a missing certificate for SAML

---
title: Replace a missing certificate for SAML
description: If the Certificate module displays a blank page, the SAML 2.0 certificate record has been deleted. You can replace the missing certificate by manually creating a certificate record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/authentication/t\_ReplacingAMissingCertificate.html
release: australia
product: Authentication
classification: authentication
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Install the identity provider certificate, SAML, Multi-Provider single sign-on \(SSO\), Authentication, Access Management]
---

# Replace a missing certificate for SAML

If the **Certificate** module displays a blank page, the SAML 2.0 certificate record has been deleted. You can replace the missing certificate by manually creating a certificate record.

## Before you begin

Role required: sso\_config\_admin, business\_rule\_admin, script\_include\_admin

## Procedure

1.  Navigate to **All** > **System Definition** > **Certificates**.

2.  Create a new record called `SAML 2.0`.

    **Important:** You MUST use this name. This requirement is only true if you are not using [Multi-Provider single sign-on \(SSO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/authentication/c_MultipleProviderSingleSignOn.md).

3.  Click **SAML 2 Single Sign-on** > **Certificate**.

4.  In the PEM Certificate field, enter the value of the `ds:X509Certificate` element from your IdP's metadata.

5.  Click **Save**.