Set the SingleLogoutRequest service URL

task australia Updated Sep 10, 2026 1 min read t_SetTheSingleLogoutRequestSvcURL.md

Raw file servicenow.com

Set the request service URLs for the integration's IdP by using the IdP's metadata.

Before you begin

Role required: sso_config_admin, business_rule_admin, script_include_admin

Procedure

In the The base URL to the Identity Provider's SingleLogoutRequest service. The LogoutRequest will be posted to this URL as the SAMLRequest parameter property, enter the URL obtained from the SingleLogoutService element.

The LogoutRequest is posted to this URL as the SAMLRequest parameter. By default, the integration contains the URL to the SSOCircle service.
In the URL to redirect users after logout, typically back to the portal that enabled the SSO (e.g. http://portal.companya.com/logout) property, enter the URL where you want to redirect users after they successfully logout.

If your IdP uses form-based authentication, enter the URL to your IdP's login form. If your IdP uses a non-form-based authentication method such as Kerberos, you should set the URL to a static logout page. This way, users who log out do not get immediately get redirected to the IdP and login again. By default, the integration contains the URL to the static UI page external_logout_complete.do.

What to do next

To troubleshoot a logout, use the correlation ID that the logout page external_logout_complete.do generates. The ID is stored in the SessionID column of the sys_user_login_history table. Search the system log for the ID to find the related entries, and search the node logs on the node that handled the logout with grep <ID>. On a multi-node instance, use the system log entry to find the correct node.

38 lines · 2.2 KB Wrap lines

---
title: Set the SingleLogoutRequest service URL
description: Set the request service URLs for the integration's IdP by using the IdP's metadata.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/authentication/t\_SetTheSingleLogoutRequestSvcURL.html
release: australia
product: Authentication
classification: authentication
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Identity Provider \(IdP\) system properties, SAML, Multi-Provider single sign-on \(SSO\), Authentication, Access Management]
---

# Set the SingleLogoutRequest service URL

Set the request service URLs for the integration's IdP by using the IdP's metadata.

## Before you begin

Role required: sso\_config\_admin, business\_rule\_admin, script\_include\_admin

## Procedure

1. In the The base URL to the Identity Provider's SingleLogoutRequest service. The LogoutRequest will be posted to this URL as the SAMLRequest parameter property, enter the URL obtained from the `SingleLogoutService` element.

The LogoutRequest is posted to this URL as the SAMLRequest parameter. By default, the integration contains the URL to the SSOCircle service.

2. In the URL to redirect users after logout, typically back to the portal that enabled the SSO \(e.g. http://portal.companya.com/logout\) property, enter the URL where you want to redirect users after they successfully logout.

If your IdP uses form-based authentication, enter the URL to your IdP's login form. If your IdP uses a non-form-based authentication method such as Kerberos, you should set the URL to a static logout page. This way, users who log out do not get immediately get redirected to the IdP and login again. By default, the integration contains the URL to the static UI page `external_logout_complete.do`.

## What to do next

To troubleshoot a logout, use the correlation ID that the logout page `external_logout_complete.do` generates. The ID is stored in the **SessionID** column of the `sys_user_login_history` table. Search the system log for the ID to find the related entries, and search the node logs on the node that handled the logout with `grep <ID>`. On a multi-node instance, use the system log entry to find the correct node.