Register CA certificate

task australia Updated Sep 10, 2026 1 min read map-ca-cert-chain.md
Raw file servicenow.com

Register root certificates or intermediate certificates to make them available for authentication.

Before you begin

Role required: sso_config_admin

Procedure

  1. Navigate to All > Certificate Based Authentication > CA Certificate Chain.

  2. Select New.

  3. On the form, fill in the fields:

Field

Description

Name

Name to identify the certificate.

Expiration notification

Option to warn users when a certificate is about to expire.

Notify on expiration

List of users to be notified when the certificate expires.

Warn in days to expire

Number of days when a notification is sent to users before a certificate expires.

Active

Option to make the client certificate active.

Format

PEM

Type

Type of certificate. Options include:- CA Cert: The root CA certificate. Can also include intermediate certificates in the chain. CA certificates are automatically synced with the load balancer. Use this option when possible to avoid missing a required certificate in the chain.

  • Intermediate Cert: An intermediate certificate in the certificate chain. This certificate remains on the instance only and is not synced with the load balancer. Only use this option if you need to add an intermediate certificate to an existing chain.

Short description

Short description of the user client certificate.

**Note:** During the certificate upload, the read-only fields, **Valid from**, **Expires**, **Expires in days**, **Issuer**, **Subject**, **Certificate Chain**, and **PEM Certificate** are extracted and auto-populated.
  1. Select Submit.

  2. Select Validate Stores/Certificates to validate the certificate.

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