Key management transactions
The Key Management Transactions submodule displays all transactions that have occurred for the keys in your ServiceNow instance.
-
A key transaction is defined by the following:
-
composed of several request steps.
-
A single Request ID is shared across all request steps.
-
The initial step, request sequence 0, of a transaction provides the current state of the overall transaction.
As seen in the image below, the initial step 0 has an overall Request Status of Completed.
-
-
The following can be identified for the transaction by the individual request step:
- The order of each step in a transaction can be identified by the sequence number for the step.
- The status of each transaction is visible through the status of the request step.
- If any steps beyond the initial step fail, the overall transaction has a status of Failed. If all steps are completed, the transaction status is also completed.
The following screen is a sample of the type of information that displays with a ServiceNow key rotation.
[Omitted image "key-mgmt-transactions.png"] Alt text: Displays the key management transactions upon rotation.
The following table displays the field information available on the Key Managements Transactions page.
|
Field |
Description |
|---|---|
|
Request ID |
Unique system-generated Id for the action being performed One request ID is shared across all request steps. |
|
Request action |
Displays the action for the key operation being performed. |
|
Request status |
Note: Contact Customer Service and Support and provide the request number where the failure occurred. |
|
Key alias |
Alphanumeric entry. |
|
Key life-cycle state |
See Key Management Framework key life-cycle states for definitions. |
|
Origin |
|
|
Key version |
When a key rotates, the version number increments. |
|
Request sequence |
Displays the order in which a request is being processed in the system. |
|
Request step |
Displays whether a step is being processed in the system during key rotation. The quantity and content of the steps vary based on the type of key operation performed.1. request_preparation: Creates a request to trigger and the wrapping and rotation. 2. request_integrity_check: Validates that the request is legitimate and secure. 3. request_validation: Validates that there’s a request in progress, only one rotate request can be processed at a time. 4. attachment_process: Extracts the wrapped key material from the attachment. (Additional step when rotating a Customer Managed key.) 5. hsm_<key type>_upload: Uploads the wrapped key material to the HSM, KeySecure. 6. key_metadata_rotate: Generates the new key metadata. 7. post_rotate_request: Sends a request to perform the key rotation. 8. post_rotate_response: Response to perform the key rotation based on the request from the customer instance. Note: Provide the request step to Customer Service and Support to analyze the status progression in case a request step doesn’t complete. |
|
Request step status |
Note: Provide the request step to Customer Service and Support to analyze the status progression in case a request step doesn’t complete. |
---
title: Key management transactions
description: The Key Management Transactions submodule displays all transactions that have occurred for the keys in your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/cloud-encryption/key-mgmt-transactions-ce.html
release: australia
product: Cloud Encryption
classification: cloud-encryption
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Cloud Encryption with Key Management, Encryption]
---
# Key management transactions
The Key Management Transactions submodule displays all transactions that have occurred for the keys in your ServiceNow instance.
- A key transaction is defined by the following:
- composed of several request steps.
- A single Request ID is shared across all request steps.
- The initial step, request sequence 0, of a transaction provides the current state of the overall transaction.
As seen in the image below, the initial step 0 has an overall Request Status of Completed.
- The following can be identified for the transaction by the individual request step:
- The order of each step in a transaction can be identified by the sequence number for the step.
- The status of each transaction is visible through the status of the request step.
- If any steps beyond the initial step fail, the overall transaction has a status of Failed. If all steps are completed, the transaction status is also completed.
The following screen is a sample of the type of information that displays with a ServiceNow key rotation.
\[Omitted image "key-mgmt-transactions.png"\] Alt text: Displays the key management transactions upon rotation.
The following table displays the field information available on the Key Managements Transactions page.
<table id="table_isl_mc5_crb"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Request ID
</td><td>
Unique system-generated Id for the action being performed One request ID is shared across all request steps.
</td></tr><tr><td>
Request action
</td><td>
Displays the action for the key operation being performed.
</td></tr><tr><td>
Request status
</td><td>
- Processing: A request has been entered but hasn’t yet been completed.
- Completed: The request has been completed successfully.
- Failed: An issue occurred and the process hasn’t been completed.
**Note:** Contact Customer Service and Support and provide the request number where the failure occurred.
</td></tr><tr><td>
Key alias
</td><td>
Alphanumeric entry.
</td></tr><tr><td>
Key life-cycle state
</td><td>
See [Key Management Framework key life-cycle states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/platform-encryption/key-life-cycle-states.md) for definitions.
</td></tr><tr><td>
Origin
</td><td>
- ServiceNow key
- Customer-managed key
</td></tr><tr><td>
Key version
</td><td>
When a key rotates, the version number increments.
</td></tr><tr><td>
Request sequence
</td><td>
Displays the order in which a request is being processed in the system.
</td></tr><tr><td>
Request step
</td><td>
Displays whether a step is being processed in the system during key rotation. The quantity and content of the steps vary based on the type of key operation performed.1. request\_preparation: Creates a request to trigger and the wrapping and rotation.
2. request\_integrity\_check: Validates that the request is legitimate and secure.
3. request\_validation: Validates that there’s a request in progress, only one rotate request can be processed at a time.
4. attachment\_process: Extracts the wrapped key material from the attachment. \(Additional step when rotating a Customer Managed key.\)
5. hsm\_<key type>\_upload: Uploads the wrapped key material to the HSM, KeySecure.
6. key\_metadata\_rotate: Generates the new key metadata.
7. post\_rotate\_request: Sends a request to perform the key rotation.
8. post\_rotate\_response: Response to perform the key rotation based on the request from the customer instance.
**Note:** Provide the request step to Customer Service and Support to analyze the status progression in case a request step doesn’t complete.
</td></tr><tr><td>
Request step status
</td><td>
- Completed: Rotation is successful.
- Failed: Rotation isn’t successful.
**Note:** Provide the request step to Customer Service and Support to analyze the status progression in case a request step doesn’t complete.
</td></tr></tbody>
</table>**Parent Topic:**[Cloud Encryption with Key Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/cloud-encryption/dare-overview.md)
| title | Key management transactions |
| description | The Key Management Transactions submodule displays all transactions that have occurred for the keys in your ServiceNow instance. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/platform-security/cloud-encryption/key-mgmt-transactions-ce.html |
| release | australia |
| product | Cloud Encryption |
| classification | cloud-encryption |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Cloud Encryption with Key ManagementEncryption |