Compare user records

---
title: Compare user records
description: Compare user records to understand the access between two users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/comparing-user-records.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Access Analyzer, Access Analyzer, Access Management]
---

# Compare user records

Compare user records to understand the access between two users.

## Before you begin

Role required: access\_analyzer\_admin

The following procedure describes the steps for comparing user records using the Access Analyzer.

**Note:** Access Analyzer is a ServiceNow® Store product.

## Procedure

1.  Navigate to **All** > **Access Analyzer** > **Analyze Permissions**.

2.  On the **Analyze access and permissions** homepage, select the **Compare user records** tab.

3.  Select **user 1** and **user 2** for comparison.

    For example, `ITIL User` as **user 1** and `Abel Tuter` as **user 2**.

    \[Omitted image "comparing-user-records.png"\] Alt text: Compare user records

4.  Select **Compare user records**.

    The results show in the Details, Roles, and Groups tabs:

    -   **Details**: Displays the user's metadata.\[Omitted image "comparing-page.png"\] Alt text: Details page
    -   **Roles**: Displays the roles that are assigned to the user. You can select the role to know more about the role and its entitlements. \[Omitted image "role-compare-user-records.png"\] Alt text: Roles
    -   **Groups**: Displays the groups that are assigned to the user. You can select the group to know more about the group and its entitlements.\[Omitted image "group-compare-user-records.png"\] Alt text: Group
    Similarly, you can compare different users in the ServiceNow instance to understand the access that's assigned to them.