Provision users using OAuth

task australia Updated Sep 10, 2026 1 min read provisioning-user-oauth.md
Raw file servicenow.com

Configure the provider for SCIM automatically provision and de-provision users and groups to ServiceNow by using the provider's provisioning service with OAuth.

Before you begin

Role required: scim_admin

Warning: Grant this role carefully. The scim_admin role is equivalent to giving the user the admin role, where the scim_admin can add or update Personally Identifiable Information (PII).

The SCIM plugin must be activated.

Procedure

  1. Navigate to All > System OAuth > Application Registry.

  2. In the Application Registries page, select the SCIM API record.

  3. Verify the SCIM API record details.

    These details should be provided while configuring the ServiceNow application on Microsoft Entra ID.

  4. Navigate to All > System Web Services > REST API Access Policies to check the details on the REST API Access Policies.

  5. In the API Access Policy page, click the SCIM API Policy record.

  6. Verify the SCIMAPIOAuthOnly record is available in the Authentication Profiles sections.

  7. Check if the OAuth Entity field is set to the SCIM API record that was earlier configured or verified as application registry.

  8. Create the required configurations at the provider's end.

  9. Test the connection to ensure that the provider can connect to ServiceNow.

    Note: If the connection fails, ensure that your ServiceNow account has admin permissions and try again.

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