Prevent users from accepting warning to bypass CSRF validation

reference australia Updated Sep 10, 2026 1 min read sc-prevent-users-from-accepting-warning-to-bypass-csrf-validation.md
Raw file servicenow.com

Reduce the risk of Cross-Site Request Forgery (CSRF) by preventing users from accepting warning to bypass CSRF validation.

The glide.security.csrf.strict.validation.mode system property prevents users from being able to accept a warning, which allows a potentially malicious request to be sent to the instance. This warning appears when a POST request fails due to having a mismatched anti-CSRF token belonging to one of the victim's other active sessions. If glide.security.csrf.strict.validation.mode isn't set to the recommended value of true, then an attacker can formulate a CSRF attack utilizing a leaked anti-CSRF token from a different active session belonging to the victim.

A POST request to an instance contains an anti-CSRF token within "sysparm_ck" or "X-UserToken" which matches the user's current session. If the anti-CSRF token is instead tied to one of the user's other active sessions, the POST request will return a 302 redirection to security_interceptor.do with a Continue button available to the user when this property is set to false.

Clicking this button will re-submit the request to the instance, except it will now having a valid anti-CSRF token. When this property is set to true, the 302 redirection to the security_interceptor.do page will not display a Continue button and the user isn't allowed to resubmit the request.

Ensure that the property glide.security.csrf.strict.validation.mode is set to true.

More information

Attribute

Description

Configuration name

glide.security.csrf.strict.validation.mode

Configuration type

System Properties (/sys_properties_list.do)

Data type

Boolean

Recommended value

true

Default value

true

Fallback value

false

Category

 

Security risk

  • Severity score: 3.7
  • CVSS rating: Low
  • Security risk details: A successful CSRF attack will allow an attacker to effectively perform any operation that the victim is able to perform.

Functional impact

None

Dependencies and prerequisites

None

**Parent Topic:**[Access control](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/instance-security-hardening-settings/sc-access-control.md)
Search documentation
Search document titles and file paths on the australia branch