Remove credentials from Welcome page

reference australia Updated Sep 10, 2026 1 min read sc-remove-credentials-welcome-page.md
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Modify the default content on the Welcome page to remove the default credentials.

Two How to Login records are installed as part of the demo data for the CMS plugin.

Note: If you do not install the demo data for an instance, these records do not exist. In that case, the configuration is considered as Security Compliant as per the recommended security practices.

More information

Attribute

Description

Name

How to login

Configuration type

Table: sys_home

Category

Authentication

Purpose

To remove default credentials from Welcome page that were added with demo data.

Recommended value

False or null if no demo data was utilized.

Default value

None. This is a table configuration, not a Glide property. Therefore, there is no value for default value.

Configuration type

Boolean

Security risk

(Moderate) Demo data is provided for the CMS plugin, which includes two default passwords included on the welcome page. If this is not removed, an unauthorized attacker could gain access to the instance.

References

https://support.servicenow.com/kb_view.do?sysparm_article=KB0550107

Welcome pages

To learn more about adding or creating a system property, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md).

Parent Topic:Authentication

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