Restrict access to emails with empty target table

reference australia Updated Sep 10, 2026 1 min read sc-restrict-access-to-emails-with-empty-target-table.md
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Activate the glide.email.email_with_no_target_visible_to_all property to restrict user access to emails, unless they were the one who sent the email or have an admin role.

If the glide.email.email_with_no_target_visible_to_all system property isn't set to the recommended value of false, then low level users will have access to emails which are not their own.

Ensure that the property glide.email.email_with_no_target_visible_to_all is set to false.

More information

Attribute

Description

Configuration name

glide.email.email_with_no_target_visible_to_all

Configuration type

System Properties (/sys_properties_list.do)

Data type

Boolean

Recommended value

false

Default value

FALSE

Fallback value

false

Category

Access control

Security risk

  • Severity score: 6.5
  • CVSS rating: Medium
  • Security risk details: Emails without a target record are visible to all users, allowing unauthorized access to sensitive communication and violating data confidentiality principles.

Functional impact

Users are no longer able to see emails where target table is empty unless they are an admin or were the sender of the email.

Dependencies and prerequisites

None

**Parent Topic:**[Access control](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/instance-security-hardening-settings/sc-access-control.md)
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