Governance and admin safeguards

---
title: Governance and admin safeguards
description: Find guidance on preparing your instance for AI deployment, maintaining domain separation, and reducing risk across your Now Assist implementation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/naai-governance-and-admin-safeguards.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Agentic AI security and governance]
---

# Governance and admin safeguards

Find guidance on preparing your instance for AI deployment, maintaining domain separation, and reducing risk across your Now Assist implementation.

Responsible AI deployment requires more than configuring individual features. You must verify that your instance is ready before you go live, maintain proper data separation across domains, and ensure your AI implementation stays aligned with your organization's governance requirements over time.

## AI readiness assessment

The following topics describe how to use the Now Assist Readiness Evaluation app to evaluate whether your instance is prepared for generative AI and agentic AI deployment, and to identify and resolve any gaps before going live.

-   **[AI Readiness Evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-readiness-evaluation-landing-page.md)**

    The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both.

-   **[Exploring AI Readiness Evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-now-assist-readiness-evaluation.md)**

    Learn how the Now Assist Readiness Evaluation app automates assessment processes, evaluates data readiness, and provides actionable insights to help you adopt Now Assist quickly.

-   **[Configuring AI Readiness Evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist-readiness-evaluation.md)**

    Run the scheduled jobs and complete the guided setup configuration steps before viewing generative AI and agentic AI assessment results.

-   **[Using AI Readiness Evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/using-now-assist-readiness-evaluation.md)**

    Find actionable items in your implementation preparation and use direct hyperlinks to address identified gaps.

-   **[Agentic AI - Assessment dashboard tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/agentic-ai-assessment-dashboard.md)**

    Determine agentic AI readiness for IT Service Management \(ITSM\) and Customer Service Management \(CSM\) through automated, data-driven insights in the Agentic AI Assessment tab.

-   **[Reviewing your Agentic AI assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/reviewing-agentic-ai-assesment.md)**

    Evaluate potential implementation impacts and get actionable insights for agentic AI in ServiceNow Otto for IT Service Management \(ITSM\) and ServiceNow Otto for Customer Service Management \(CSM\).

-   **[Reviewing your AI assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/reviewing-now-assist-assessment.md)**

    Evaluate potential implementation impacts and get actionable insights for Now Assist products.


## Domain separation

Domain separation lets you isolate data and processes across multiple business units or tenants on a single ServiceNow instance. The following topics describe domain separation support across Now Assist products.

-   **[Exploring domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/c_DomainSeparation.md)**

    Understand how domain separation works on the ServiceNow AI Platform and how to configure it to keep data isolated across your organization.

-   **[Domain separation in the AI Admin Hub console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/domain-separation-in-the-now-assist-admin-console.md)**

    Domain separation is supported for the AI Admin Hub console. Learn how domain separation affects configuration and data visibility in the admin console.

-   **[Domain separation in AI Agent Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/aia-studio-domain-separation.md)**

    Domain separation is supported for Now AssistAI Agent Studio. Learn how domain separation affects AI agent and agentic workflow configuration and data visibility.

-   **[Domain separation and AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/domain-separation-now-assist-center.md)**

    Domain separation is supported for AI Admin Center. Learn how domain separation affects AI configuration and data visibility in AI Admin Center.

-   **[ServiceNow® Otto for Virtual Agent domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/na-in-va-domain-separation.md)**

    Domain separation is supported for Now Assist in Virtual Agent. Learn how domain separation affects AI configuration and data visibility in the virtual agent.


**Parent Topic:**[Agentic AI security and governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/now-assist-security.md)